Mahammad Yusuf Taleemanavar

Experience

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  The Future Group

  Jan 2004 - Jan 2007

  Area Lead - IT
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  Tata Interactive Systems

  Sept 2011 - Oct 2016

  Information Technology Service Delivery Manager

   Managing all technical implementation of software in all schools in Karnataka region as per the process defined by the QA team. Vendor management for smooth implementation of all projects within the SLA. Managing and channelizing all school coordinator queries.  Coordinating with various teams like purchase, material delivery, academic delivery, vendors for smooth implementation process to ensure project completion within TAT committed to customers. Ensure 6 to 8 projects are completed on monthly basis with minimal discrepancy. Conducting technical audit on quarterly basis in all schools in the region to and ensure the guidelines laid down are followed by the team. Identifying and minimizing non-compliance issues during and after the technical audit. Training all vendors before project implementation on the SLA committed to the customer Show less

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  Dxc technologies

  Mar 2017 - Jul 2017

  Project Lead Implementation

   Defend Workplace solution as part of customer presentations, objection handling and driving workshops/product demos for customers to have clear understanding of complete solution. Manage Analyst interactions, Market and Technology updates on latest Workplace trends within the organizations, showcase demos and Competitive positioning of workplace solutions. Prepare the Scope-SOW and meetings with the Client for appropriate approvals onSRM. Farming in existing accounts through checker boards and War rooms. Interacted with the Account Key stake holders (Account Executive, ABOE, and SRM Account Leads). Teamwork with Speed Quote team to on board SQ.Worked on RSC process and tools. Design and implement a security-first approach to cloud engineering to ensure compliance with best practices, standards and policies. Work with engineering and operations teams to implement threat detection signals, deploy new tooling, and improve response capabilities Show less

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  Edelweiss Life Insurance

  Sept 2018 - Feb 2019

  Operations Manager

   Drive solutions for complex opportunities across various Managed and Professional Services Workplace offerings. Develop responses to RFx considering compliance matrix, BOQ, efforts, and cost optimization. Benchmarking of sizing and pricing for Workplace services along with delivery correlating to Industry and analyst benchmarks. Selling Insurance Products through Advisors with direct support. Keeping the Insurance Advisors active and productive. Configuring outlook and Antivirus setting up security patches for the users. Show less

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  ClassKlap

  Mar 2019 - Jun 2020

  Cloud Specialist

   Ensure timely completion and submission of technical deliverables such as solution document, scope of work document, compliance document, project plan along with commercials Liaise with the account team and global delivery teams to foresee and identify the potential areas for new business acquisition Follow up with regional teams regularly on collection. Conducting weekly calls and ensure collection plan is executed. Design, deliver, review and sign-off the technical specification documents, product and service descriptions, statement of works based on in scope requirements Configuring the Servers, Desktop Systems and Microsoft Cloud configuration at the schools to access content over internet. Show less

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  NAVNEET TOPTECH

  Dec 2021 - Jul 2023

  • Working as a cloud administrator on Microsoft Azure Environments, involved in configuring virtual machines, Storage accounts and Azure resource groups.• Managing the daily Incident, Problem & Change Management support tasks through service desk.• Responsible for building deeper relationships with existing customers at all levels within the region in order to gather customer requirements and understand their business priorities.• Create storage accounts for dev & QA teams for their application development and testing purpose.• Evaluation Azure VMSS to auto scale up and scale down Azure vm workloads.• Create users in Azure AD from Portal as well as form Power Shell• Adding addition disks to Azure VM upon receiving request• Scale up and scale down various services like VMs, SQL Servers (DTUs).• Creation of Azure NIC, Azure Virtual networks, Azure VM’s and provide access users• Managing entire Azure infrastructure services• Provide read access of Azure subscription to users upon approvals from higher management.• Preparing the recovery services vault and finalize the azure resources.• Active Directory Support and Remote support Show less

  • Territory Manager

    Dec 2021 - Jul 2023

  • Territory Manager

    Dec 2021 - Aug 2022
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  Infogain

  Sept 2022 - now

  Senior Consultant Tech Support

  Responsible for managing Infra & Cloud operations and support for Windows tower.Experience operating and supporting a large-scale cloud platform and applications footprint. Managed on-call 24x7 rotation teams to serve global customers. Responsible for delivering cloud infrastructure services to global customers across all major hyperscale’s.Built operations and support playbooks for triaging, recovering, root cause analysis, and problem management. Owned automation for Infra & Cloud operations using the infrastructure-as-code paradigm. Created resolution playbooks and predictive alerting systems for handling anticipated issues.Highlighting the gaps, Risks and issues to Business on time to ensure that they are solved out to deliver smooth support to the client.Involved in Critical Incidents, ensuring timely restoration of service by managing an internal technical team and proper communication to business.Demonstrated deep understanding and experience working with modern Cloud Service Providers, such as Microsoft Azure, AWS, or Google Cloud. Experience in building, scaling, and monitoring infrastructure for SaaS-based applications and services. Proficiency with log monitoring & analytics tools, including Datadog, Dynatrace, ELK stacks, ServiceNow, etc.Implement performance standards and measurements established by Operations Maturity teams to manage ongoing service delivery and attain delivery efficiency.Through regular Operational Service Reviews and Reporting, I work with customers to provide visibility and guidance. Providing in-depth analyses of service disruptions, metrics, and detailed pre-launch planning. Providing operational and tactical advice to customers. Promoting the customer's environment's change management process to ensure success and service uptime. Have knowledge on Azure Virtual Network concepts such as Azure vNets, NSGs, P2S, S2S, and VNet to Vnet peering.Providing Technical support for more than 50+ customers under Shared Services. Show less