Nurul Ami W.

Experience

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  DBL Indonesia (Official)

  May 2013 - Nov 2015

  Local Crew

  Responsible for maintaining the relationship with participating schools

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  Indosat Ooredoo

  Jan 2016 - Jul 2016

  Customer Service Representative

  Communicate with hundreds of clients and customers about their experiences with the products or services. Listening to customer or client complaints and resolve their issues. Offering customers the products or services and reach 100% of thetarget.

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  Grab

  Mar 2018 - May 2021

  Leading team of Account Management (AM)Managing day-to-day planning for AM teamResponsible for team's achievement, consist of Promotion, GMV, Content, etc Building relationships with about more than hundreds restaurant brand ownersCreating marketing campaign and promotion design every weekDriving growth and higher Return of Investment. As GrabFood sales admin helping to improve the productivity offield sales representatives. Helping about more than thousands new merchants for GrabFoodRegistration. And as content admin helping GrabFood merchants to solve their problems.

  • Account Manager Team Lead

    Jun 2019 - May 2021

  • Account Manager

    Mar 2019 - Jun 2019

  • Admin Support Grab Food

    Mar 2018 - Mar 2019
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  Shopee

  Jun 2021 - Dec 2022

  Business Development

  - Acquisition & Sales Performance: Spearheaded the acquisition and growth of 800+ F&B merchants, successfully negotiating and closing deals worth over $1 Million, contributing to a 20% increase in sales revenue and market expansion.- Strategic Campaign & Data Analysis: Drove platform transactions by analyzing sales data and curating high-impact commercial deals for campaigns (e.g., 11.11, PayDay).- End-to-End Partnership Management: Served as the dedicated merchant liaison, constructing contracts, providing Level One support, and collaborating cross-functionally (Marketing, Operations) to ensure optimal service and growth. Show less

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  Shipper

  Jul 2023 - Dec 2023

  Ecommerce Merchandiser

  - Act as the E-commerce Merchandiser for Aloshop's omnichannel presence, specifically managing the marketplaces for 5-7 distinct brands. - Handle the end-to-end order processing across all managed marketplaces for client brands, including comprehensive monitoring of stock management, fragmentation (inventory allocation/splitting), and return/exchange processing. - Coordinate closely with the Design, Operation, and Customer Service (CS) teams to drive improvements in operational efficiency, trade performance (sales), and the overall customer experience. - Manage the process for new product uploads using omnichannel dashboard, including SKU categorization, detail maintenance (product information accuracy), and the execution of promotional activities such as campaigns. - Generate monthly sales reports for each seller/brand across their respective marketplaces. - Collaborate with the Marketing and Design teams to schedule content uploads and ensure the marketplace visual design (storefront banners, landing pages) is customized and aligned with ongoing campaigns. - Proactively optimize product recommendations, identify and leverage upselling and cross-selling opportunities, and continuously seek avenues for overall marketplace performance improvement. Show less

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  Ninja Xpress

  Jan 2024 - Oct 2025

  Shipper Success Management

  - Successfully managed a portfolio of 80+ key shipping accounts, resulting in strong, loyal customer relationships that ensured continuous engagement and service utilization of our expedition services- Developed and maintained relationships with key clients, resulting in increased referrals and business opportunities.- Served as Level One support for shippers across various platforms, efficiently resolving complex inquiries related to Operations, COD, IT, and Finance.- Proactive Issue Management : Actively managed and resolved shipper complaints by clarifying causes, providing optimal solutions, and expediting necessary corrections or adjustments to ensure complete resolution.- Enhanced Customer Satisfaction : Leading to a 50% decrease in customer complaints and a significant increase in overall satisfaction.- Strategic Volume Planning : Conducted regular, tiered discussions with shippers to analyze their business across marketplaces and plan proactively for projected increases in delivery volume.- Collaborated with cross-functional teams to develop and implement a new training program for shippers, resulting in improved efficiency and accuracy. Show less