Tatyana Dimitrova

Experience

• 

  Hewlett Packard Enterprise

  Feb 2008 - Apr 2017

  Act as a point of contact for clients, regarding their service requests;• Manage the end to end non-standard service request process from receipt of a service request through proposal, approval and delivery;• Coordinate all delivery teams in a manner so that the service request is completed successfully and in the agreed deadlines with the client. Planning, coordinating and organizing of events, logistics and office moves in the Cross-functional operations department overseeing 600+ people;• Supporting the Site Operations Manager daily activities;• Tracking and analyzing of associated reports and budgets;• Organizing internal and external training events;

  • Response Manager

    Apr 2014 - Apr 2017

  • Training Coordinator/ Business Assistant

    Feb 2008 - Mar 2014
• 

  DXC Technology

  Apr 2017 - now

  Job scope/summary: NCE Sub-Region / Industry Business Operations Lead is directly accountable and aligned to the NCE RADL Business Operations Leader and NCE RADL Sub Region / Industry ADL as a trusted business partner.Responsibilities: The NCE RADL Sub-Region / Industry Business Operations Lead’s key responsibilities are: • Provide input to NCE Deliver Business Plan creation. Execute the plan into the Sub Region / Industry • Provide input to the design and implementation Delivery Business Processes and Governance Models. Drive the execution into the Sub Region / Industry • Interpreting KPIs and metrics to improve business performance by driving execution of plans and special projects within the Sub Region / Industry • Driving value for the Sub Region / Industry by minimizing cost of delivery and delivering operational effectiveness • Providing management information to support decision making at the Sub Region / Industry level • Run the daily operations and drive major change initiatives into the Sub Region / Industry • The early detection mechanism for best practices, issues in the Sub Region / Industry and ensure the ‘engine is running smoothly’. Key deliverables/accountabilities: In alignment with deliverables at the regional level, the following is expected from the Sub-Region / Industry Business Operations Leader: • Business Plan for the Fiscal Year • Quarterly Workforce Plan • Management system • Reporting (Runoff / Productivity / Demand & Supply / Account Revenue Growth) • Business Process Framework • Delivery headcount forecast • Execution of Delivery Business Operations processes • PMO for initiatives / change programs. Show less • Determine initial priority of the request; Organize and lead meetings to define the scope of the request; Engaging Solution Integrators/Architects and SMEs, collecting technical input, creating pricing and building the proposal for Non-Standard Service Request (NSSR). • Ensure NSSRs are processed through the proper approval channels within the agreed timelines/SLAs. • Implementation progress and finance closure follow up; • Building effective linkages within the internal organizations; working closely with Account Delivery/Finance/Commercial Management. • Team SPOC; Show less

  • Sub-Region/ Industry Business Operations Lead

    Oct 2020 - now

  • Proposal Manager

    Nov 2017 - Jan 2022

  • Response Manager

    Apr 2017 - Jun 2019