Kevin Burden, MLEO(c)

Experience

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  Sobeys

  Nov 2003 - Apr 2010

  Grocery Clerk

  • Selling merchandise to customers, while building long term relationships in ensuring customer satisfaction• Providing team leadership in supervising part time employees within department • Maintain department conditions through regular maintenance, quality, freshness and execution of logs and reports • Providing Shrink reduction – Pre and Post Inventory reviews • Providing loss prevention and safety within store departments• Full-time Shipping & Receiver and Inventory Audit procedures • Accountable for the physical inventory of the department by ensuring that ordering, receiving, rotation of merchandising are in line with business requirements and that shelves are fully stocked to meet customer needs • Resolve customer questions quickly and accurately• Knowledge & understanding of Ontario Health & Safety Act (OHSA) Show less

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  Brink’s

  Jan 2010 - Jun 2010

  Armored Guard

  • Guard in protecting company personnel, the shipments and property for which the company is responsible, and assisting the crew during transactions• Responsible and accountable for various large amounts of cash & valuables• Team leader in exercising immediate supervision over armored truck crew while on a scheduled run• Operated a range of equipment including emergency phone and radio, and the use of CCTV camera and other surveillance equipment• Coordinating with fellow crew members to effectively and safely deliver parcels• Ensuring all safety & security procedures are followed and executed• Professionalism in providing customer service and public relations• Loading and unloading of armored vehicles• Keeping and maintaining detailed records while on duty Show less

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  Lowe's Home Improvement

  Aug 2010 - Jul 2011

  Shipping and Receiving Coordinator

  • Unload home appliances off truck with crew, while merchandising the products on to skids, while working with warehouse inventory as well• Shrink reduction in Pre and Post Inventory reviews• Operating forklifts in the receiving area, and out on the floor during business hours, while conducting inventory counts and cycle reports • Acted as a team leader providing guidance, instruction, direction, and leadership to a group of other individuals, while reporting to project managers• Building and assembling appliances and products using hand tools • Sell merchandise within the store, and ensuring customer satisfaction while providing assistance quickly and accurately Show less

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  Toronto Blue Jays Baseball Club

  Mar 2012 - Sept 2012

  Security Officer

  • Consistently exceeding the expectations of fans and customers through a winning baseball club, product innovation and customer service excellence and guest experience • Regular floor patrols and security checks at all gate doors, and also providing assistance with Toronto Police in drug or alcohol related situations• Operating as a security response team in providing assistance in crowd control within the Rogers Center • Knowledge of Municipal, Provincial, and Federal statues with attention to the Trespass to Property Act and for effective alcohol management• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations Show less

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  Marriott International

  Sept 2012 - Mar 2017

  Security Specialist

  • Ensuring exceptional guest service to both external and internal guests through anticipation of their needs, providing efficient, friendly and responsive service at all times• Providing day to day corporate security operations of the property to ensure the safety and security of all guest, personnel and property• Handle and document guest and employee incidents, noise complaints, criminal activity, crisis situations and trespass to property, fire alarms • Patrolling the interior and exterior of the hotel property and confront any situations that require investigation, while also conducting safety inspections and computerized reports• Experience with VingCard, Galaxy and Light speed systems • Working and communicating with ThyssenKrupp Elevator Technicians during hotel elevator entrapments • Assisting Banquet & Catering departments in coordinating group events and functions; along with Executive Meeting Specialists• Operating as a member of the Emergency Response Team • Occupational Health & Safety and WSIB experience • Conduct investigations of internal and external theft and fraud.• Conducting monthly on-site audits, building codes, fire codes supporting work safety standards, investigating and resolving all on-site health and safety issues• Monitor closed circuit television systems• Enforce company standards as they relate to security and safety procedures. Show less

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  The Corporation of the Town of Ajax

  Jul 2014 - Jul 2019

  Municipal Law Enforcement Officer

  • Enforce the Town of Ajax By-laws by investigating all complaints and enquiries assigned, negotiating with violators and/or pursuing legal action to gain compliance • Patrol and inspect areas within the Town as assigned • Issuance of written correspondence including letters, Notice of Orders• Initiate legal proceedings, pursuant to the Provincial Offences Act including the swearing of information before a Justice of the Peace and the service of summons • Prepare court prosecutions for the Crown/Prosecutor in the form of crown briefs, documentary evidence and sworn verbal testimony • Work closely with the community and ensure that the needs of residents are met and properly investigated while responding to all other customer enquires • Receive, document, and investigate complaints relating to property standards by-laws; perform on-site inspections relating to complaints• Inspect and investigate complaints in sections of Animal Control, By-law Enforcement and Parking Enforcement. Ontario Association Of Property Standards Officers - Part 1 Course Certification . Municipal Law Enforcement Officer Association Part 1 Course Certification Show less

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  Durham Region (The Regional Municipality of Durham)

  Jul 2019 - now

  Bylaw Compliance Officer

  - Investigate complaints regarding all aspects of the Region's Waste Management By-Law- Conduct routine compliance checks and enforcement checks with resident's waste multi-residential service recipients, developers and collection contractors- Prepare legal documents, issue notices, lay charges, and attend court as an expert witness as required in matters related to non-compliance to the Region's Waste Management By-Law as it relates to the Provincial Offences Act- Investigate complaints relating to collection contractor operations- Promote and increase community awareness of Regional Waste Management By-Law and Waste Management Programs- Assist in the maintenance of the Waste Management call centre database and history related to complaint tracking and inspection results- Participate in the planning and evaluation process related to Waste Management Programs by providing input for reports, participating on committees and attending meetings Show less