Siva Shankaran

Siva Shankaran

Intern

Followers of Siva Shankaran550 followers
location of Siva ShankaranChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Ops Specialist

  • Education

    • University of Madras

      2019 - 2021
      Master of Business Administration - MBA Finance and Marketing
    • Ramakrishna Mission Vivekananda College

      2016 - 2019
      B.COM Management Information Systems, General
  • Experience

    • Brakes India

      Jan 2019 - Feb 2019
      Intern

      Employee Retention

    • UPDATER SERVICES LTD - UDS

      Jun 2019 - Jun 2020
      Management Trainee

      Preparing MIS Report for site audit.Maintaining P&L for all subsidiary companies.Continuously measure and evaluate the department goals andall work process.Analyze client requirements to develop the business.Gather and Link information resolve descrepancies and makestrategic recommendations.

    • NatWest Group

      Jun 2020 - Aug 2022
      Senior Analyst

      Chargeback OperationApply stops for the merchants which the customer is requesting for.and issue temporary credit to the customer for the incorrect debitbeing keyed by merchant. And key Chargeback / Re-debit post 5business working days.Running automation frequently and doing the pending casesthrough manually.Also keying chargeback or redebit to tally the refund that has beengiven from companies end.Interest and charges (I&C)The Refunds raised by the BPM and reviewed and appropriateInterest and Charges are provided as per the transaction.Action the dairized cases on the said date without fail.Action the complaints received on priority and resolving the query.Monitor real time queues and identify high risk transactions withinthe business portfolio. Show less

    • Citi

      Aug 2022 - now
      Ops Support Specialist
  • Licenses & Certifications

    • People management

      IFMR Graduate School of Business - Krea University
      Jul 2019
    • Operation Management

      IFMR Graduate School of Business - Krea University
      Jul 2019