Siva Shankaran

Experience

• 

  Brakes India

  Jan 2019 - Feb 2019

  Intern

  Employee Retention

• 

  UPDATER SERVICES LTD - UDS

  Jun 2019 - Jun 2020

  Management Trainee

  Preparing MIS Report for site audit.Maintaining P&L for all subsidiary companies.Continuously measure and evaluate the department goals andall work process.Analyze client requirements to develop the business.Gather and Link information resolve descrepancies and makestrategic recommendations.

• 

  NatWest Group

  Jun 2020 - Aug 2022

  Senior Analyst

  Chargeback OperationApply stops for the merchants which the customer is requesting for.and issue temporary credit to the customer for the incorrect debitbeing keyed by merchant. And key Chargeback / Re-debit post 5business working days.Running automation frequently and doing the pending casesthrough manually.Also keying chargeback or redebit to tally the refund that has beengiven from companies end.Interest and charges (I&C)The Refunds raised by the BPM and reviewed and appropriateInterest and Charges are provided as per the transaction.Action the dairized cases on the said date without fail.Action the complaints received on priority and resolving the query.Monitor real time queues and identify high risk transactions withinthe business portfolio. Show less

• 

  Citi

  Aug 2022 - now

  Ops Support Specialist