Michał Lelas

Experience

• 

  Polska OnLine Sp. z o. o

  Mar 2000 - Nov 2000

  Oracle developer

  • Design, development of dynamic web sites, based on SQL, PL/SQL, HTML, Java Script, OAS• Preparation documentation of delivered software

• 

  Bright Side IT Sp. Z o. o.,

  Dec 2000 - Feb 2001

  MS SQL Server developer

  • Design, development of dynamic web sites, based on ASP, SQL, T-SQL, SQL Server, HTML• Preparation documentation and help usages of delivered software

• 

  IFS

  Mar 2001 - Oct 2021

  • Team management (application consultants and developers), mentoring, annual appraisals ( distributed team, up to 12 members)• Monitoring and improving support processes• Conducting internal projects as project manager role• Monitoring and escalation internal team KPIs. • Maintaining good customer relationships.• Responsibility to meet deadlines and deliver on defined targets, especially with customer's SLA• Supporting sales team in support services area, assisting in preparation offering documents, and support agreements. • Conducting presentations for customers with support offerings, up‑selling.• Participation in pan-European meetings of representatives of regional support teams, development of common support processes • Cooperation with IFS Partners network in Poland, Czech Republic, Romania and Ukraine• Responsible for delivering support&maintenenace services for foreign customer (Republic of Serbia) • Cooperation with IFS Sri Lanka branch Management, regarding delivering support services to Polish customers Show less

  • Customer Support Team Manager

    Jan 2016 - Oct 2021

  • CSO Account Team Leader

    Mar 2011 - Dec 2015

  • Application Consultant

    Jun 2005 - Feb 2011

  • Senior System Developer

    Oct 2003 - May 2005

  • System Developer

    Mar 2001 - Sept 2003
• 

  PwC Polska

  Oct 2021 - now

  IT Manager TLS

  Delivering solutions based on the ODOO technology.