Kyle Oakley

Experience

• 

  USG

  Jan 2003 - Jan 2008

  Consultant

  Ran a program called Executive Access Now (EAN) that provided constant VPN connectivity between the USG Executives homes and the corporate office. Implemented approximately 100+ Cisco routers to accomplish this task.

• 

  Golden Tech - IT Solutions

  May 2008 - Jun 2023

  Implemented a business model that provided better overall value to customers and developed a program that allowed for the strategic planning required to meet the customer’s IT goals.Spearheaded a business strategy that better aligned our teams’ operational efforts with the IT services we chose to provide to our customers, thus streamlining operations and the overall customer experience.Researched and developed new products and service packages to sell to our customer base while reducing the overall total number of solutions offered by the organization.Enforced better cybersecurity hygiene by identifying risks that could impact the organization’s ability to operate and developing plans to remove or mitigate those risks.Monitored the changing IT landscape in order to provide strategic guidance and insight to ownership for potential future endeavors and growth opportunities. Show less Reduced unexpected outages and downtime events for private cloud hosted services by 90%, leading to a higher overall satisfaction rate for customers of those services.Created a strategic plan for upgrading existing IT infrastructure while reducing the overall footprint of the services we provide, allowing for a reduction in over 100 virtual servers used in daily operations,Developed deployment and implementation standards for the organization based on industry standards and best practices across all technology platforms we offered.Integrated various vendor products used for daily operations into the organizations line of business application to facilitate better analysis of data and reporting capabilities.Implemented a professional services automation line of business application to accelerate growth andstandardize our ability to service customers.Managed over 100 projects to successful completion.Assisted sales team in developing solutions for customer opportunities by providing input on overall labor requirements.Established project management standards and templates to facilitate a better project implementation process that results in a higher likelihood success.Managed day to day operations for 200+ customers across all markets.Directed customer support team of over 50 members on proper handling of customer related services and issues. Show less

  • CTO

    Jan 2018 - Jun 2023

  • Manager of IT Infrastructure

    May 2008 - Jan 2018
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  Osiris InfoSec LLC

  Jun 2023 - now

  Owner & President

  Osiris InfoSec is committed to developing business partnerships that allow us to provide secure IT services and IT strategic planning to small and medium sized businesses. Our goal is not to recommend any run of the mill solution; we want the right solution for your business.