Jacqueline Ochoa

Experience

• 

  Orange County Health Care Agency

  Feb 1993 - Sept 2008

  Office Spacialist

  Processing authorization for annual care for children services, contacting Medical Provider for request of current progress notes, assist in review of needs for case manager. Process heavy data entry and high volume of incoming calls, assist with financial information.

• 

  UnitedHealth Group

  Jan 2010 - Jan 2011

  Senior Data Entry Specialist

  Data entry of new benefits plans, adding coverage, copays, exclusions, in and out of network benefits and quality assurance.

• 

  Smile Brands Inc.

  Jan 2010 - Jan 2010

  Customer Services Collection Representitive

  Provided customer service in call center setting follow up with patients and assisting with disputes, and collection for outstanding balances. coordinating and processing payments, and meeting monthly goals.

• 

  Western Dental Services

  Jan 2011 - Jul 2011

  Collections Specialsit
• 

  Liberty Dental Plan

  Jan 2011 - now

  Verify Eligiblity, give benefit informaiton, copayments, explenation of benefit, provide customer service

  • Member Service Representitive

    Oct 2011 - now

  • Member Services

    Jan 2011 - Jan 2012
• 

  Jackie's Creative Corner

  Aug 2022 - Aug 2024

  Student

  Web Developer / Web Disigner

• 

  EviCore by Evernorth

  Apr 2023 - now

  Claims Operations Specialist

  Assisting with posting payments and processing AR claim checking status calling Health Plans and follow up emailing, faxing researching using many applications Like MCSRS and ISACC, PCM. Post payments, deductibles, and coinsurance, copay to close claim. Assist with projects of accounts assisting Manager and Supervisors with new representative’s questions