Cherryl Eugenio

Experience

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  State land Investment Corp.

  Mar 2002 - Oct 2002

  Marketing Assistant

  • Handling promotions, marketing and assist in implementing sales.

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  Contact Word Inc.

  Oct 2002 - Dec 2003

  Call Center Agent

  Handled the below accounts:• Oak Street Mortgage• Citi Corp • National Online (Online Yellow Pages)

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  Vision X Incorporated

  Dec 2003 - May 2007

  Customer Service Representative

  Handled The below accounts:• Newport News and Spiegel (The Fashion Catalog) • AT&T Long Distance• AT&T Outbound

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  Better Homes LLC

  Jul 2007 - Oct 2014

  • Achieved maximum revenue on behalf of the landlord by ensuring, in conjunction with Better Homes Business Development team, that all property units carry a high occupancy rate as possible.• Lease negotiations, approval of lease rates, and ensure that the rates implemented are in accordance with the current market value.• Processed of rent applications and renewals including detailed screening of applicants and discussions with landlords.• Prepared tenancy agreements for new leases and renewals on behalf of Landlords.• Maintenance coordination, answering Tenants/Landlord complaints related to leasing and maintenance of the unit/portfolio and ensure that complaints and concerns are attended/ solved speedily and effectively.• Property Inventory and Inspection.• Administrative work such as centralized filing of all important documents of all the properties such as lease contracts, incoming and outgoing correspondences and outsourced services files.• Researched information, compile statistics, gather and compute various data, prepare special and/or one time reports, summaries and recommendations for management and Landlords. Show less Team Leader-Customer Care- January 1, 2013– October 30, 2013• Supervised, guided and motivated team members to work together and ensure that the best customer service is delivered.• Organized and delegated the team workload as well as monitoring them to make sure the assigned tasks are done correctly.• Responsible with training and development of new hires and existing team.• Evaluated and monitored the Quality of the call recordings and regular coaching of the employees, updating the team with the latest promotions and the ways to deliver them to interest the customers, following up the operations team for different complaints and updates.• Handled complaints and escalations Show less

  • Property Supervisor

    Oct 2013 - Oct 2014

  • Property Supervisor

    Oct 2013 - Oct 2014

  • Team Leader- Customer Care

    Jan 2013 - Oct 2013

  • Senior Customer Care Executive

    Jul 2007 - Dec 2012
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  Palma Holding

  Jun 2015 - Oct 2018

  Property Manager

  • Lease negotiations, approval of lease rates, and ensure that the rates implemented are in accordance with the current market value and real estate regulations; • Preparation of tenancy agreements for new leases and renewals on behalf of Landlords; • Ensure adherence to the terms of lease agreement; • EJARI Registration and cancellation; • Maintenance coordination, answering Tenants/Landlord complaints related to leasing and maintenance of the unit/portfolio and ensure that complaints and concerns are attended/solved speedily and effectively; • Management of maintenance subcontractors; • Property inspection and inventory • Process refund of security deposit; • Administrative work such as centralized filing of all important documents of all the properties such as lease contracts, incoming and outgoing correspondences and outsourced services files; • In-charge to all correspondences related to Property Management such as memos, notices, reply letter, etc.; • Budgeting and Forecasting • Research information, compile statistics and gather and compute various data, prepare special and/or one time Show less

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  Asteco Property Management

  Oct 2018 - Dec 2020

  Senior Property Administrator

  • Ensure that all vacant properties are identified, advertised, and listed with all possible agents in order to lease out all these properties at the earliest.• Prepare new and renewal lease contracts.• Register necessary details, make invoices and receipts for each transaction in the company system.• Make sure that all leases are registered with EJARI.• Ensure that landlord/owners information are up to date with Dubai Land Department and other related agencies.• Assist Property Manager with the handover of the property by preparing the documents needed (key acceptance form, signed documents, and receipts) for the clients and make sure that all possible documentations are ready and completed. • Prepare notices (90 days for lease renewal, reminders for units/building and community involving Landlords and Tenants).• Make sure all bounce/returned cheques are managed by sending non-payment notices and appropriate legal actions are taken.• Maintain a centralized filing of all important documents of all the properties such as lease contracts, incoming and outgoing correspondences, outsourced services files, etc. Show less

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  EDEN'S Realtors

  Sept 2024 - now

  Property Consultant