Andrea Quiroz

Experience

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  StarQuest Dance Competitions

  Jan 2014 - Apr 2015

  Bookings Manager and Concierge Project Manager

  • Reviewed venue/vendor contracts and negotiated payment schedules, deposits and contractrenewals for the 2015 through 2018 tour seasons• Managed the customer service/sales department by hiring, training and coaching team members• Developed relationships with vendors and potential clients from expanding markets

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  Movement Talent Agency (MTA)

  May 2015 - Aug 2015

  Talent Agency Intern

  • Supported agents with sports division merger by organizing client records and databases• Confirmed auditions, booked out clients, added new clients to the rosters, and dropped clients• Updated the company website and online accounts to consolidate information across all divisions

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  CESD Talent Agency

  Sept 2015 - Jun 2016

  Celebrity and Branding Endorsements Assistant

  • Designed bi-weekly celebrity digital marketing material used for company social media and e-mail marketing platforms (ex: Ana Gasteyer and Leslie Odom, Jr.)• Served as a liaison between clients and agents by maintaining calendars, coordinating meetings, and answering rolling calls• Coordinated fittings between models and commercial production staff in a timely fashion • Introduced a new method of submitting celebrity pitches for brand endorsements

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  XO Group Inc.

  Sept 2016 - Apr 2017

  The Knot Venue Concierge

  • Creating a stress-free and positive venue touring experience for more than 150 brides per month by recommending spaces tailored to their preferred styles, wedding date, budget, location and daily availability• Providing venues new leads by prequalifying clients, and educating clients on the venue’s wedding packages, brochures, and pricing details prior to confirming a tour• Maintaining detailed notes in concierge database; including communication with both parties and client’s tour confirmations, tour cancellations, bookings, and overall venue search Show less

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  The Knot Worldwide

  Apr 2017 - now

  The Bash Bilingual Account Specialist

  • Provide excellent customer service to both new and existing clients; demonstrated by having one of the highest customer satisfaction scores on the team.• Retain accounts and establish relationships with respective clients.• Sell or upsell to existing customers, address and resolve technical questions, and de-escalate issues.• Communicate product and service updates with customers and provide feedback to tech teams and other members.