Jaimie Meddows

Experience

• 

  Red Rooster

  Jan 2002 - Nov 2004

  Assistant Manager

  Duties included:• Training new staff members• Organising sales strategies for maximum business outcomes• Developing and delivering training to new staff • Creating rosters • Stock take• Delivering exceptional customer service

• 

  Commonwealth Bank

  Jan 2005 - Oct 2008

  Relief Manager in Syd CBD

  Duties included:• Organising rosters • Creating sales strategies to maximise profit • Ongoing coaching to staff • Creating working relationships with other business units • Delivering training to staff• Compliance• Delivering exceptional customer service from myself and my staff • Handling customer complaints

• 

  The Hollard Insurance Company (Real Insurance)

  Oct 2008 - Jan 2013

  Sales Team Leader

  Duties Included:• Conducting 30, 60 & 90 day reviews and signing off new agents.• Creating and running focus sessions with specific goals to boost team spirit and get agents to perform at their best.• Running coaching sessions for agent’s personal development and to look at behavioural concerns and sick leave.• Call monitoring for each agent and providing feedback and coaching on areas of improvement.• Organising and running team meetings and scheduling all coaching sessions.• Running Personal improvement plans where necessary.• Compile statistics and report all relevant data.During my time at Real I was also also involved with:• The service fun patrol – creating & running incentives for the entire department to participate in.• The social club - including researching and planning for companywide events including Christmas functions and fundraising events.• Running PAYD training for new staff and also creating the training material. Afișează mai puține

• 

  Aon

  Jan 2013 - Feb 2016

  Client Manager

  I managed a team of 8-10 brokers and lead them to deliver successful outcomes for clients, colleagues and stakeholders. I worked with the team to find insurance solutions for our small business clients. I pride myself on coaching them to deliver a high valued client experience and exceptional customer service.Duties Include (but not limited to):• Motivating and training my team to meet and exceed budgets through exceptional customer service, organisation and effective time management.• Maintain strong working relationships with key stakeholders, internal and external in order to provide positive solutions for our clients and the business unit.• Budget reporting and forecasting including retention of client, cross sell and new business.• Making sure the small business team deliver compliance and operational standards through file audits, debt management and adherence to our go to market strategy.• Managing accounts in jeopardy and working through client complaints to defuse the situation and obtain a positive outcome.• Working with my team to progress their career through Individual Development Plans, coaching and mentoring.• Conducting team meetings, one on ones and financial reviews with all members of the team.• Monitoring call volumes and abandon rates on all 1800 numbers through Cicso historical reporting.I have also been involved with:• Toastmasters, including starting and running the Parramatta chapter.• Introducing and running a social club within the Parramatta office to help break down the silos of multiple departments on different levels.• Creating a process guide which is now being used for training new staff. Afișează mai puține

• 

  LafargeHolcim

  Mar 2016 - Sept 2020

  • Customer Service Manager (MEL)

    Sept 2019 - Sept 2020

  • Customer Service Manager (PER)

    Jan 2018 - Sept 2019

  • Customer Service Supervisor (SYD)

    Mar 2016 - Jan 2018
• 

  Lion

  Sept 2020 - Jan 2021

  Customer Experience Leader
• 

  Metromix Concrete Pty Ltd

  Jan 2021 - now

  • Quality System Manager - QA & QMS

    Apr 2024 - now

  • QMS Administrator

    Dec 2023 - Apr 2024

  • Customer Service Manager

    Jan 2021 - Nov 2023