Michelle Ingram

Michelle Ingram

Graphic/Web Designer & Office Manager

Followers of Michelle Ingram262 followers
location of Michelle IngramNewport, Vermont, United States

Connect with Michelle Ingram to Send Message

Connect

Connect with Michelle Ingram to Send Message

Connect
  • Timeline

  • About me

    Nerd

  • Education

    • Lyndon State College

      2005 - 2009
      Associate of Science (AS) Interactive Digital Media
    • Lyndon State College

      2005 - 2009
      Bachelor of Science (BS) Graphic Design
  • Experience

    • Heron Dance Art Studio

      May 2010 - Oct 2011
      Graphic/Web Designer & Office Manager

      • Designed books, calendars, and catalogs for Artist Rod MacIver’s art and writing.• Developed and managed e-commerce/showcase website.• Established social media sites for company.• Managed office logistics, various design projects and oversaw marketing strategies.

    • MyWebGrocer

      Oct 2011 - Nov 2018

      Supervisor of Tier 2 support team (7 team members) who manages e-commerce store setup and maintenance as well as the weekly ad, product and pricing content for all Retailers’ sites.• Act as direct liaison between the Content Team and other internal teams such as Tier 1 Customer Support, Account Management, Sustaining Engineering and Systems.• Create, deploy and manage Key Performance Indicator Reports (KPIs) related to support tickets, Content Team processes, Consumer Packaged Good (CPG) companies, and Retailer data. • Responsible for crisis management related to data the Content Team manages. • Improve technical documentation and put process improvements in place to improve team efficiency. • Serve as technical resource across Operations and other MyWebGrocer teams.• Train new Operations Specialists team members and coworkers in everyday tasks. Show less Managed the MWG product database (1.6 million records) and developed new operational procedures. • Served as technical subject matter expert across MyWebGrocer company.• Created, deployed and managed reports for CPG and Retailer data using SSMS and SSIS.• Managed workflow of product implementations to ensure data accuracy and continuity among Retailer’s e-commerce stores.• Performed store setup and maintenance while working closely with implementations team.• Created and maintained products in the MyWebGrocer SaaS, hybrid and Enterprise License Management (ELM) product databases.• Trained new Operations Specialists. Show less

      • Retail Operations Content Team Supervisor

        Jun 2017 - Nov 2018
      • QA Engineer

        Aug 2016 - Jun 2017
      • Senior Operations Specialist, Products

        Nov 2012 - Jul 2016
      • Customer Support Engineer

        Oct 2011 - Nov 2012
    • North Country Supervisory Union

      Aug 2018 - Aug 2022
      Art Teacher

      Art Teacher at Lowell Graded School and Troy Elementary School

    • Inntopia

      Jun 2022 - now
      Technical Services Specialist
  • Licenses & Certifications

    • Demystifying ChatGPT and Generative AI: What Every Professional Needs to Know

      LinkedIn
      Jul 2025
      View certificate certificate
    • Teaching License-Standard

      Vermont Agency of Education
      Jun 2020