Michelle Ingram

Experience

• 

  Heron Dance Art Studio

  May 2010 - Oct 2011

  Graphic/Web Designer & Office Manager

  • Designed books, calendars, and catalogs for Artist Rod MacIver’s art and writing.• Developed and managed e-commerce/showcase website.• Established social media sites for company.• Managed office logistics, various design projects and oversaw marketing strategies.

• 

  MyWebGrocer

  Oct 2011 - Nov 2018

  Supervisor of Tier 2 support team (7 team members) who manages e-commerce store setup and maintenance as well as the weekly ad, product and pricing content for all Retailers’ sites.• Act as direct liaison between the Content Team and other internal teams such as Tier 1 Customer Support, Account Management, Sustaining Engineering and Systems.• Create, deploy and manage Key Performance Indicator Reports (KPIs) related to support tickets, Content Team processes, Consumer Packaged Good (CPG) companies, and Retailer data. • Responsible for crisis management related to data the Content Team manages. • Improve technical documentation and put process improvements in place to improve team efficiency. • Serve as technical resource across Operations and other MyWebGrocer teams.• Train new Operations Specialists team members and coworkers in everyday tasks. Show less Managed the MWG product database (1.6 million records) and developed new operational procedures. • Served as technical subject matter expert across MyWebGrocer company.• Created, deployed and managed reports for CPG and Retailer data using SSMS and SSIS.• Managed workflow of product implementations to ensure data accuracy and continuity among Retailer’s e-commerce stores.• Performed store setup and maintenance while working closely with implementations team.• Created and maintained products in the MyWebGrocer SaaS, hybrid and Enterprise License Management (ELM) product databases.• Trained new Operations Specialists. Show less

  • Retail Operations Content Team Supervisor

    Jun 2017 - Nov 2018

  • QA Engineer

    Aug 2016 - Jun 2017

  • Senior Operations Specialist, Products

    Nov 2012 - Jul 2016

  • Customer Support Engineer

    Oct 2011 - Nov 2012
• 

  North Country Supervisory Union

  Aug 2018 - Aug 2022

  Art Teacher

  Art Teacher at Lowell Graded School and Troy Elementary School

• 

  Inntopia

  Jun 2022 - now

  Technical Services Specialist