Julia Brom

Experience

• 

  Erie Cafe

  May 2020 - Aug 2021

  Manager

  • Promoted to positions of increasing responsibility as my supervisors saw my ability to manage personnel• Tasked with completing business permits and PPP Loans receiving $1.4 million back in forgiveness • Created and coordinated the staff work schedule for 55 employees • Implemented new sales concepts throughout the restaurant, including delivery services and social media

• 

  Labriola Ristorante & Cafe

  Feb 2021 - Jun 2021

  Front of House Coordinator

  • Supervised and coordinated dining room activities and directed staff to provide courteous customer service• Communicated with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and guest concerns were promptly addressed

• 

  Lettuce Entertain You Restaurants

  Jun 2021 - Aug 2023

  •Demonstrated genuine hospitality by assisting guests with reservation needs, special requests, and guest grievances, while managing an average of 500+ covers each night•Directed and delegated tasks to team members in order to ensure that the guests have a high quality dining experience•Routinely supported other areas of the restaurant such as assisting with opens, inventory and purchasing tasks•Planed, organized, and oversaw special events and parties that cater to guests specific needs•Managed social media outlets for three restaurants and grew brand awareness by implementing new trends Show less

  • Lead Supervisor / Divisional Marketing Assistant at Shaw's Crab House

    Aug 2021 - Aug 2023

  • Remote Summer 2021 Intern

    Jun 2021 - Aug 2021
• 

  Doughboy Restaurant Group

  Jun 2021 - Dec 2021

  Marketing Coordinator

  • Managed online communications via digital channels to increase brand reputation and SEO for multiple restaurants• Drafted reports and presentations for management to track incoming customer reviews and social media analytics• Coordinated daily social media posts across all platforms using Buffer and BentoBox

• 

  Four Seasons Hotels and Resorts

  Feb 2024 - now

  •Manage a team of 40, ensuring excellence in luxury service across both AM and PM restaurant operations.•Drive private event bookings and revenue growth for Adorns restaurant event spaces.•Collaborate with industry leaders on specialty dinners and drink programs.•Support the Mile High Cocktail Club operations in partnership with Handshake Speakeasy (#1 bar globally).•Partner with Adorn restaurant chefs to develop and maintain a profitable menu for a high-volume hotel restaurant.•Recognized as Manager of the Quarter for Q4. Show less

  • Food & Beverage Assistant Manager

    May 2024 - now

  • Food & Beverage Manager in Training

    Feb 2024 - May 2024