Deepak Kumar Sarkar

Experience

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  Frontier Business systems Pvt. ltd.

  Jan 2013 - May 2014

  Business Development Executive

  1. Technical Expertise: Identified key performance indicators specific to Zimbra implementations; streamlined processes and reduced support ticket volume related to setup issues by over 50%, directly improving customer experiences post-launch.2. Sales Management: Supervised sales cycles from lead conversion to client retention, driving consistent revenue growth.3. Tailored Solutions: Delivered Proof of Concept sessions and product demonstrations, addressing client challenges and building trust across industries.4. Process Optimization: Strengthened collaboration with teams and stakeholders to streamline workflows and ensure timely project completion.5. Strategic Planning: Drafted proposals, pricing models, and Scope of Work (SoW) documents, securing high value accounts and maintaining retention.6. Market Positioning: Conducted cost-benefit analyses, driving market share growth and business expansion.7. Operational Efficiency: Created marketing materials and led the "Center of Excellence" initiative to centralize resources and optimize operations. Show less

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  VentureSoft Global

  May 2014 - May 2015

  Business Development Manager

  1. ERP Expertise: Specialized in Sage 300 ERP, leading successful implementations and ensuring client satisfaction.2. Sales Management: Owned ERP sales cycles in Qatar, from lead acquisition to delivery, achieving seamless execution and strong client engagement.3. Solution Alignment: Drove product demonstrations and requirement analysis to align solutions with client needs, enhancing operational efficiency by 41%.4. Stakeholder Collaboration: Built strong relationships, simplified processes, and coordinated across teams to ascertain timely project completion and high service quality.5. Strategic Pricing: Developed market-driven pricing strategies, increasing client satisfaction scores from 70% to 85%.6. Market Growth: Performed cost-benefit analyses and created impactful product Marketing literature, boosting brand visibility, market share, and customer confidence. Show less

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  Talview | Digital Video Interview Solution

  May 2015 - Jan 2016

  Manager - Sales Operations

  1. Cloud Solutions Expertise: Specialized in Talview's Online Video Interviewing platform, driving successful client engagement and solution delivery. 2. Project Management: Achieved a 95% on-time completion rate by revamping workflows, addressing key communication gaps, and optimizing team processes. 3. Client Satisfaction: Maintained high post-sales satisfaction through regular reviews, effective escalation management, and prompt issue resolution. 4. Client Engagement: As a key liaison, managing deployments and delivering custom implementations to meet client needs. 5. Key Deployments: Led projects for top clients like Wipro, HCL Technologies, and Tata Motors, ensuring seamless transitions and operational success. 6. Integration Leadership: Directed integrations with partners like IBM Kenexa, SmartRecruiters, SAP, and Pearson, enhancing product compatibility and functionality. 7. Strategic Decision-Making: Developed business cases and product roadmaps based on market insights and scaled 10+ more features, driving curated and competitive positioning. 8. Stakeholder Training: Conducted training sessions to align stakeholders across Sales, Marketing, and Customer Support teams. 9. Customer Interactions: Coordinated with Sales and Support teams to enhance customer satisfaction through demonstrations and issue resolution. Show less

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  Kyrus Technologies

  May 2016 - Feb 2017

  Business Manager

  1. Sales Leadership: Spearheaded end-to-end sales cycles by developing product demonstrations that converted 50% of prospects into clients, significantly increasing revenue and expanding into new market segments.2. Business Analysis: Executed requirement gathering and gap analysis to identify process and system improvements, optimize solutions, drive adoption, and reduce churn while decreasing cycle time by 23%.3. Cross-functional coordination: Established a cross-functional communication framework that facilitated daily updates and streamlined collaboration, directly contributing to the successful execution of five major projects ahead of schedule.4. Risk Mitigation: Produced simplified Scope of Work (SoW) documents that outlined clear deliverables, and established expectations accordingly while decreasing delays by savings equivalent to two weeks per project.5. Strategic Pricing: Performed targeted pricing evaluations that optimized product costing, and enhanced competitive positioning leading to a measurable improvement in brand visibility. Show less

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  Knowlarity - Cloud Communications

  Jun 2017 - now

  Senior Customer Success Manager

  1. Client Portfolio Management: Managed enterprise clients as Customer Success Manager with MRR of ₹5 Lakhs to ₹3.50 Crore across Retail, Banking, Education, and Healthcare, delivering tailored Voice, WABA, SMS, and CX solutions while aligning strategies with stakeholders to drive results.2. Revenue Growth: Achieved exceptional growth, including 1667% for Landmark Group, 700% for SBI Credit Cards, 278% for ICICI Bank, 970% for Ather Energy and 28% annual revenue increases through cross-sell and upsell strategies. 3. NPS Management: Led NPS surveys for key accounts with 100% participation, improving client satisfaction by 34% and strengthening relationships. 4. Business Reviews: Executed 50+ Quarterly and 150+ Monthly Reviews, providing performance insights and aligning future strategies with stakeholders. 5. Customer Advocacy: Advocated client needs in product development, driving updates and new features that increased business growth by 32%. 6. Churn Management: Maintained a 99% retention rate and managed churn under 1% by addressing client challenges with curated solutions. 7. Crisis Management: Designed integrated calling solutions and WhatsApp bot flows during critical requests, reducing turnaround time by over 50%. Show less