Joe Riga

Experience

• 

  JPMorgan Chase

  Jan 2006 - Jun 2016

  New Hire trainer for the entire Tampa Campus• Facilitate policy and procedure training for staff (Groups of 100+ in person, 300+ on teleconference, Teammeetings, Huddles, 1 on 1)• Design training material• POWER Team member and POWER Focus group facilitator (re-writing outdated procedures)• Run Weekly Department management call calibrations for all of Leadership• LOA-Reintegration training• Experience with working with Human Resources• Interviewing potential candidates for Collections positions Show less Supervised a staff of 15 collectors (Brought team from Last place to First place in the scorecard rankings)• Administered monthly score cards, monitored calls and daily one one one meetings/huddles with staff• Analyze collections data from over 60 collectors to help re-adjust the firms collections approach• Monitor over 100 calls per month for individual collector training and department insight• Take escalated calls from staff• Educate Staff on policy changes (one on one and class room setting)• Setup, run and facilitate monthly staff meetingsCollector at JPMorgan Chase; Worked both Inbound/Outbound atmospheres. Including auto dialer campaigns from 0-120 days delinquent• Skilled in various skip tracing programs. Ability to read Auto Contracts and Credit Bureaus.• Set the record for highest “KEPT DOLLARS” in 1 month by collecting over 1,000,000 dollars. Show less

  • Performance Enhancement Team Leader/Supervisor

    Jan 2011 - Jun 2016

  • Team Leader / Supervisor

    Jan 2006 - Jan 2011
• 

  JPMorgan Chase & Co.

  Nov 2011 - Jun 2016

  Corporate Trainer

  Performance Enhancement Team Leader/Supervisor at JPMorgan Chase 2011 - Present• New Hire trainer for the entire Tampa Campus • Facilitate policy and procedure training for staff (Groups of 100+ in person, 300+ on teleconference, Team meetings, Huddles, 1 on 1)• Design training material • POWER Team member and POWER Focus group facilitator (re-writing outdated procedures)• Run Weekly Department management call calibrations for all of Leadership• LOA-Reintegration training• Experience with working with Human Resources• Interviewing potential candidates for Collections positions. Show less

• 

  Comcast Business

  Jun 2016 - Oct 2021

  Collections Manager

  I run the day-to-day operations of the Collections department in our HQ location. We handle B2B collections for small business as well as Mid-Market and Enterprise customers. We have one goal, removing the obstacle to payment.

• 

  Hill International, Inc.

  Oct 2021 - now

  • Sr. Manager of Learning & Development

    Feb 2024 - now

  • Learning and Development Manager

    Oct 2021 - Feb 2024