Cassius Ellis

Experience

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  Prudential Financial

  Dec 1996 - Jan 2000

  Customer Service Specialist
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  PHH Mortgage

  Jan 2000 - Apr 2004

  Mortgage Loan Processor/Loan Underwriter

  My responsibilities included: prepared a careful, detailed analysis of mortgage loan package to determine if a potential borrower presents an appropriate level of risk. Gave loan approval/denial. Provide feedback to loan processor to assist borrower in providing additional documentation to prove they demonstrate an acceptable level of risk. Managed customer, internal/external business partner relationships from origination of loan to post closing in most US regions. Gathered documentation required for loan approval and counsel customers. Underwrite loans according to investor guidelines with superior quality. Accurately prepare closing documents and assist with closing and post-closing issues. Show less

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  First American Financial Corporation

  Apr 2004 - Apr 2007

  Relocation Closing Specialist

  Managed a national network of closing attorneys and agents in order to coordinate closings for properties of relocating client personnel throughout the United States, Puerto Rico, US Virgin Islands, and Guam. Tracked closing dates and receipt of proceeds. Ensured accuracy in real estate closings by examining and reviewing contracts. Procured requested information, and managed reports and studies.Negotiated repair items and pricing. Resolved post-closing issues within 24-hours resulting in favorable outcomes for clients. Show less

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  CSC

  Aug 2007 - Mar 2012

  My responsibilities include: Help employees with User Acceptance Testing of CSS Benefits & General Services applications such as Employee Self Service forms, Onboarding system, etc. Create and run regular and ad hoc reports in SAP. Assist management with the development and delivery of departmental training. Assist with documentation of processes and procedures. Review and maintain “Knowledge Tool” documentation. Maintain department statistics. Provide service delivery and support in benefits administration, and special projects. Prepare reports in conformance with legislated requirements or organizational needs to provide appropriate parties with necessary human resources information. Enter and maintain employee information in HRIS systems to ensure that employee documentation is current. Research and consolidate information required for analysis of human resources operations and prepares special projects as assigned. Provide strategic and/or operational consultation on and coordination of core human resources functions to enhance organizational effectiveness. Show less

  • Customer Service Representative

    Dec 2009 - Mar 2012

  • Human Resources Associate

    Aug 2007 - Dec 2009
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  Navy Federal Credit Union

  Jan 2012 - Feb 2013

  Loan Processor

  My responsibilities included: Served as a single point of contact for all home equity customers and be responsible for conveying underwriting decisions, obtaining loan file conditions and coordinating loan closing options with customers.Communicated with internal and external customers. Conveyed loan file decisions including: pre-approvals, counter offers, recommendations for alternative loan solutions, file declines and dispute results.Completed a pipeline of 50 to 75+ customer applications per month with the capacity to execute daily closings that meet department expectations.Manage customer, internal/external business partner relationships from origination of loan to post closing in most US regions. Gather documentation required for loan approval and counsel customers. Underwrite loans according to investor guidelines with superior quality. Accurately prepare closing documents and assist with closing and post-closing issues. Show less

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  Advance Health

  Aug 2015 - Oct 2019

  Communications Specialist/ Member Service Specialist/Healthcare Scheduler

  Contact members of various Medicare and/or Medicaid health plan providers by phone to offer, explain and schedule a free in-home healthcare risk evaluation. Subsequently assigns and schedules contracted provider for each confirmed evaluation appointment. Adjusts and resets appointments and schedules as may be required. Works diligently to meet department goals for appointments scheduled. Present a positive and professional face to clients, health plan members and workforce members. Follow provided CMS and health plan approved script when discussing health risk evaluation opportunity with potential member, ensure member understands and is comfortable with the terms of the evaluation while answering all questions about the health risk evaluation. Schedule contracted providers to conduct health risk evaluation of members in their homes or other mutual agreed upon place; schedule contracted providers within assigned geographic area; allow for appropriate time and distance between appointments. Report member complaints as they arise. Process health risk evaluation via fax to Primary Care Physicians while meeting HIPAA and and Compliance regulations. Show less

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  Pediatrics Specialist of Virginia/ECPI University

  Sept 2021 - Jun 2022

  Information Technology Externship

  • Develop system design and formal design documentation to support the Software Development Life Cycle (SDLC). This includes gathering and analyzing the requirements, designing, coding, testing, implementing, and maintaining the interfaces, applications, and custom extensions.• Perform the review and analysis of system functional requirements documentation. Meet with functional representatives/Subject Matter Experts (SMEs) as necessary to understand requirements.• Build, maintain, support, and conduct research and analysis on interfaces, applications, and custom extensions based on design documents using appropriate development tools as determined by management. Prepare formal system technical documentation.• Conduct developer unit testing and provide support to other functional testing activities.• Inventory Management (Cataloging Equipment) • Standard workstation setups on the network for end users • Mapping Hardware/printers• Downloading and troubleshooting necessary applications • Adding local admin accounts • Logging IT service tickets • Troubleshooting workstation hardware (monitors, label printers, printers, desktops) • Cisco Switch/Telecom wire tracing via toning for troubleshooting network connections • Re-imaging desktops• Telecom setups and troubleshooting Show less

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  Granules Pharmaceuticals, Inc.

  Jun 2022 - now

  Information Technology Specialist

  • Plan, build, install, and test network built to require specs. This includes Layer-1,2,3 devices.• Provide advanced customer service and technical support to end-users for hardware and software.• Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate, as necessary.• Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures via GUI or Command Line.• Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.• Provide guidance and explain policies and procedures to IT support staff and end-users.• Train customers on new devices and technologies.• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.• Participates in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.• Implement security policies and protocols of the department/company.• Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are kept current.• Review and evaluate new hardware and software products; recommend the implementation of new products to senior management.• Replace equipment that has reached the end of its warranty or lifecycle.• Create, track, and maintain reports and provide updates to management.• Assist in tracking and maintaining hardware and software inventory, interacting with vendors.• Monitor infrastructure issues and resolve or escalate to higher levels of support.• Mentor, train, and direct the work of other staff members/workers. Show less