Muhammad Usman

Experience

• 

  McDonald's Pakistan

  Mar 2016 - Jan 2022

  * Improved network efficiency and reduced downtime by 20% by introducing standardized IT procedures.* Managed 45-store networks and servers, decreasing serious system crashes by 25% within a 12-month period.* Leveraged Microsoft Power BI and Excel to analyze process alarm data, achieving a 70% reduction in false alarms.* Led the successful implementation of self-ordering kiosks and a new back-office reporting and analysis system throughoutPakistan.* Oversaw procurement of IT hardware, software, and services. Mostrar menos Introduced standards relating to IT procedures leading to improved network efficiency and a 20% reduction in downtime.Day-to-day management of 45 store Network and servers achieving a 25% reduction in serious system crashes within a 12-month period.Analyzed process alarm data using Microsoft Power BI and excel leading to a reduction of 70% in false alarms.Advised managers on false alarm problems by preparing weekly presentations and advisory documentsSelf learned VBA and SQL to create digital tools streamlining site operations.Assumed a lead role in analyzing and enhancing existing security solutions with a strong emphasis on continuous maintenance, development, and improvement of organizational security Maintained an outstanding record of technical support service, resolving 86% of all tickets within 24 hours. Closed an average of 120 tickets/month in addition to supporting other department projects. Decreased time-to-close tickets by 44% YTD.Implemented and managed internal online wiki to document technical procedures and provide internal user training, thus reducing required IT resources.Kept track of technological advancement and trends in IT support while monitoring hardware, software, and system performance metrics. Mostrar menos

  • Senior Executive Information Technology

    Mar 2018 - Jan 2022

  • Information Technology Executive

    Mar 2016 - Feb 2018
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  Tazah Technologies

  Mar 2022 - Jul 2022

  Information Technology Engineer

  * Designed, implemented, and managed network infrastructure to ensure optimal performance and security.* Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues.

• 

  Powersoft19

  Jun 2022 - now

  * Led the delivery of diverse technology solutions including IoT, RPA, Mobile Applications, and AI Solutions across multipleindustries, such as healthcare, hospitality, oil and gas, and supply chain and logistics, driving significant business value.* Drove process improvements across cross-functional teams, optimizing workflows and automating processes to achievemeasurable efficiency increases.* Conducted regular service reviews with development teams to ensure timely product releases, analyzed performance, andmaintained strong stakeholder communication to improve client satisfaction.* Managed a team of 40+ service professionals, providing leadership, guidance, and performance feedback. Mostrar menos

  • Service delivery manager (IoT & Web, Mobile Applications)

    Feb 2023 - now

  • Service Delivery Manager (RPA)

    Jun 2022 - Feb 2023