Umi Zulia

Umi Zulia

Customer Service Representative

Followers of Umi Zulia270 followers
location of Umi ZuliaWest Java, Indonesia

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  • Timeline

  • About me

    Finance, Banking, Data Enthusiast, Management

  • Education

    • Universitas Gunadarma

      2014 - 2018
      Bachelor of Technology - BTech Computer and Information Systems Security/Information Assurance
  • Experience

    • PT Domino Pizza Indonesia

      Sept 2016 - Jan 2018
      Customer Service Representative

      Support customers by answering questions, solving problems, cleaning the store, taking order and making order sometimes.

    • PT Pertamina (Persero)

      Jun 2019 - May 2021
      Secretary

      Answering calls, taking messages and handling correspondence. Maintaining diaries and arranging appointments. Typing, preparing and collating reports. Filing document. Manage the daily/weekly/monthly agenda and arrange new meeting and appointments, also prepare some event.

    • Central Bank of Indonesia

      Jun 2021 - Sept 2021
      Implementor & Tester

      -Learn the flow of system process that will be launched-Testing aplication-Guide user to use the application-Help user to solved the problem

    • BOSNET Distribution Indonesia

      Dec 2021 - Mar 2022
      IT Implementer

      -Successfully implement BOSNET Distribution software into the clientsTransfer knowledge/training about business process and application to customer.-Setup, configure and test the application to ensure it runs properly.-Doing live preparation, such as: Data transfer, application setting, get sign off balance, etc. (checklist will be provided).-Monitoring the implementation process: supervising user data entry, providing direction and solution to problems or errors.-Documenting project, such as: Issues log and timesheet.-Update Project Manager on the progress of implementation on periodic basis. Show less

    • Collega Inti Pratama, PT

      Mar 2022 - Jul 2024
      Functional Consultant

      - Handle Switching & Surrounding project.- Solving problem of the implemented application.- Carry out System Integration Testing (SIT), UAT & TO activities- Doing User Acceptance Testing (UAT) Activities with Clients- Provide service support for operations (Handling Disturbances/problems)

  • Licenses & Certifications

    • Mikrotik

      Mitra Integrasi Informatika, PT
      Nov 2015
    • Introduction to Digital Marketing

      RevoU
      Nov 2020
      View certificate certificate
    • Introducttion to Data Analytics

      RevoU
      Mar 2024
  • Volunteer Experience

    • Volunteer

      Issued by Asian Games 2018 on Jul 2018
      Asian Games 2018Associated with Umi Zulia