Umi Zulia

Experience

• 

  PT Domino Pizza Indonesia

  Sept 2016 - Jan 2018

  Customer Service Representative

  Support customers by answering questions, solving problems, cleaning the store, taking order and making order sometimes.

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  PT Pertamina (Persero)

  Jun 2019 - May 2021

  Secretary

  Answering calls, taking messages and handling correspondence. Maintaining diaries and arranging appointments. Typing, preparing and collating reports. Filing document. Manage the daily/weekly/monthly agenda and arrange new meeting and appointments, also prepare some event.

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  Central Bank of Indonesia

  Jun 2021 - Sept 2021

  Implementor & Tester

  -Learn the flow of system process that will be launched-Testing aplication-Guide user to use the application-Help user to solved the problem

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  BOSNET Distribution Indonesia

  Dec 2021 - Mar 2022

  IT Implementer

  -Successfully implement BOSNET Distribution software into the clientsTransfer knowledge/training about business process and application to customer.-Setup, configure and test the application to ensure it runs properly.-Doing live preparation, such as: Data transfer, application setting, get sign off balance, etc. (checklist will be provided).-Monitoring the implementation process: supervising user data entry, providing direction and solution to problems or errors.-Documenting project, such as: Issues log and timesheet.-Update Project Manager on the progress of implementation on periodic basis. Show less

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  Collega Inti Pratama, PT

  Mar 2022 - Jul 2024

  Functional Consultant

  - Handle Switching & Surrounding project.- Solving problem of the implemented application.- Carry out System Integration Testing (SIT), UAT & TO activities- Doing User Acceptance Testing (UAT) Activities with Clients- Provide service support for operations (Handling Disturbances/problems)