Deepak Kumar

Experience

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  The Residency,Coimbatore

  Jul 2012 - Oct 2013

  Telephone Operator

  Multi-Tasking of Handling Telephonic call, reservation and Answering texture

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  Hotel Atrium

  Jul 2014 - Mar 2017

  Front Office Supervisor

   Looking after the Front desk to ensure Proper SOP have been followed. Planning, budgeting and organizing the current and upcoming Month sales. Creating the MIS reports for Hotel transparency with management. Reporting Managing director on regular basis for facilitation and complaints of the guest both major and minor. Assigning the Room types and special requests of the guest on session wise. Cross Checking the invoice on regular intervals to ensure the smooth operation in billing. Creating requests to the vendor and bookers for outstanding payments & Co-ordinating with the procurement/Finance department for the payment cycle. Maintaining record & briefing points. Dealing with Guest relationship and satisfying the guests with their requirement and maintenance of lobby and premises. Conducting regular briefing on shift basis to share the key notes, single lady guests, VIP and VVIP’s, special requests. Conducting Regular briefing to preplan the shift operations and creating Duty Rota for the staff convienience and planning the shifts . Ensuring the cleanliness of reception counter and sharing with Housekeeping partners. Show less

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  Zone By The Park

  Mar 2017 - Jun 2017

  Front Office Executive
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  Reliance Brands Limited

  Jul 2022 - now

  Store Manager

  Myself Working For Reliance Eyewear Brands Limited as SM.