Daniela Cioroiu

Experience

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  GENPACT

  Apr 2012 - Feb 2020

  • Implement and rigorously follow the HR best practices in terms of people retention, performance assessment, motivation and talent development• Perform monthly, quarterly and yearly Individual Performance discussions and appraisal with the team members• 100% accurate and timely inputs on salary, leaves, incentives and other HR related matters like employee health and safety regulations• Participate in selection of new team members• Ensure that all the trainings and New Joiners Curriculum are timely cleared for each team member• Maintain discipline and positive behavior / environment in the team• Updating the working procedures periodically• Share/ implement best practices across teams and processes and ensure homogenous and comprehensive knowledge among team members• Ensure adherence to the contract agreed with the customer, distribute and publish results through Visual Management on the floor• Ensure all team members are aware of KPIs/SLAs contractual deliverables and of current & expected performance output• 1st level of escalation for client issues, take necessary actions to get the resolution, communicate with the customer about status and actions taken• Complete within deadlines and proper follow-up on the agreed actions with the customer• Daily, weekly, monthly, quarterly interactions with the client on operational performance, proactively communicate to the customer about process/team status or changes and issues/ risks which may arise in the process or in the team• Catalyst between Finance Department and Customers on the billing related issues• In charge of invoicing, payment status, collecting the PO from the Customer and conducting the addition in the billing system• Sending the Accrual on a monthly basis, participating to weekly/monthly billing calls, escalating the billing issues, making different corrections in the system, in order to initiate the billing as per the company's regulations. Show less Management Trainee Job Description:- Understand the business process and translate the requirements into technical solutions - Support the effective daily operation of two different type of business - Develop and update Standard Operation Procedures- Participate to conference calls with the clients - Design, create and schedule regular measuring productivity and efficiency of the two teams- Act in maintaining the rigor in applying the official SOW´s formulas and requirements in the daily work of the team- Lead and monitor the team in terms of performance and attitude- Address the team´s crisis situations when they arise through conflict management- Review and communicate the team´s performance and find ways to improve it and executes them- Identify training, coaching opportunities and needs for all teams members- Address customer ´s escalations and bring the issue to resolution and properly communicating this to the stakeholders- Drive standardization and productivity improvement within the team- Share best practices across teams- Recognize and reward individual and team level achievements- Ensure the full understanding of the company policies among employees- Minimize Customer issues and concerns proactively Show less Experience in offering support for an IT SD project within Genpact . On October 1st 2013, I have been promoted from Process Associate to Senior Process Specialist.Experience as Process Associate and Senior Process Associate within Operations Domain: I worked within a IT Service Desk process (taking calls, handling web tickets and emails sent by the end users).As a Senior Process Specialist for an IT project, I was responsible with:- Process Training Sessions for the new joiners;- Permanent Surveillance of the procedures for the entire knowledge base- Monthly Accuracy Checks- Weekly and Monthly Reports; Quarterly Newsletters and Dashboards- Conducting Customer Reviews (metrics, escalations, improvements)On April 1st 2013, I was assigned as HR Catalyst. With this assignment I had the opportunity to get involved in HR Department, Communications and drive CSR initiatives. Since November 2013, I was assigned as Quality Analyst. Since then, I was in charge with coordinating Lean Sessions and enrollments, tracking, reporting and driving the Lean DNA increase as well as participating to specific calls. Show less

  • Team Lead

    Sept 2016 - Feb 2020

  • Management Trainee

    Aug 2015 - Aug 2016

  • Senior Process Specialist

    Apr 2012 - Jul 2015
• 

  Michelin

  Feb 2020 - Sept 2024

  Logistics Team Leader

  Key responsibilities:Manages a team of logistic experts in charge of the organized transport trips, logistic applications and transport solutions on the spot market for Intra Europe transportation- People management: takes in charge the management of the team from recruitment, performance assessment, workload management to career development- Manages the team's knowledge management (working procedures, skills transfers, back-ups)- Contributes to the team development strategy and implementation of established measures- Daily application of Agile & Lean values (e.g. cooperation, transparency, courage and humility to promote teamwork)- Monitors project planning, KPI's and NPS scores with the aim of improving the activity and proactively proposes corrective actions in case the SLA's or KPI's are not respected- Steers the operational activity analysis data and operational reports- Ensuring continuous improvement of the team’s way of working- Facilitating the interaction between the team members and other parties involved- Preventing operational problems that slows down product delivery- Ensuring dependency management with external contributors, such as suppliers or experts- Monitoring and sharing the health of projects such as progress, quality and performance- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency- Meet cost, productivity, accuracy and timeliness targets- Maintain metrics and analyze data to assess performance and implement improvements- Exhibit leadership when engaging with key stakeholders through behaviors and attitudes which are in line with the Guiding Principles to support, encourage and drive efficiencies and a positive working culture which reinforces the winning mentality and the display of the right leadership- Build trustworthy and value-based relationships with different projects stakeholders like business representatives, development team, partners, project sponsors Show less

• 

  MIGSO-PCUBED

  Feb 2025 - now

  Project Manager

  Core responsibilities:- Prepare the agenda, animate weekly advancement meetings with the project members and the suppliers;- Coordinate information about how programs and projects run the standard program or project management method, their progress and problems;- Working across departments and coordinate advancements of projects in different industries such as aerospace, automotive, oil and gas, transportation;- Ensuring reports for other functions and customers accurately reflect status of project equipment;- Understanding both Waterfall and Agile delivery methods and adheres to their standards. Show less