Shannon T.

Experience

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  Moana Pool

  Mar 2012 - Jun 2014

  Cleaner
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  Kitty's Cleaning Services Ltd

  Jun 2014 - Feb 2015

  Commercial Cleaner

  Cleaning commerical and residential homes and businesses. Duties were specific to each client. A high level of professionalism and trust is instilled into staff due to the nature of the work being carried out.

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  DigiArt Design Limited

  Jun 2014 - Feb 2015

  Retail and Design Finishing

  Assisting across a broad range of areas within the business. Key Responsibilities include:- Store Maintenance- Retail Assistant- Customer Service- Stock Taking- Ordering stock- Finishing/ Proof- reading- Answering Phone enquires- Booking meetings with clients/ Consulting with clients on their orders

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  BP Connect

  Feb 2015 - Oct 2015

  Customer Service Assistant

  Key Responsibilities- Store maintenance- Retail assistant- Customer service- Refilling stock- Filing order forms/ invoices- General duties- Answering phone enquires- Barista- Stocktake- fridge restocking- Train new staff- Store open and Close

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  No1 Fitness

  Oct 2015 - Jul 2016

  Customer Service Representative

  Being the first port of call for customer through a busy call centre for two sides of the business- No1 Fitness as well as Shotgun Supplements. Duties included a wide range of product knowledge, being able to assist customers with product queries and support. Handling customer complaints and coming to a mutually agreed solution. Generating quotes and when the customer is ready, converting those into an invoice. Processing customer payments and matching those off with ontetnet banking. Processing Refunds as and when required. Liaise with delivery companies and external agencies. Process Finance applications and liaise with finance company. Occasional support in the warehouse, picking and packing items. Especially in peak seasons. - Skilful use of CRM/ Accredo Show less

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  Selwyn Aquatic Centre

  Jul 2016 - Mar 2018

  Customer Service Officer

  Key Responsibilities• Act as the first point of contact in person and over the phone. Ensure visitors are provided timely service and provided with all the to the necessary information• Manage all inbound correspondence• Managing emails both internal and external; Outlook • Handling customer inquiries and complaints• Set up customer accounts/ memberships; links• Train new staff around processes and systems • Assist general manager with general administrative functions as required• Liaise with service providers • Order stock for the office and wider facility, ensuring stock levels are at an appropriate level • Stock-take and stock entry; Links • Facility bookings, lane hire; links• Provide a Health and Safety brief to all group bookings; schools, competition, Defence Force• Swim School; booking classes, monitoring and maintaining attendance register and managing swim school enquiries through links• Provide Office Administration Support• Cash-handling: Till operation and end of day earnings, general banking, and reconciliation • Run small Cafe; make coffee, maintain cafe area • Facility upkeep; window washing, carpet cleaning, maintain general facility cleanliness to a high standard and keep and up to date and accurate cleaning record• Develop and maintain professional relationships with visitors and staff• Ensure Health and Safety standards are adhered to • Participate in professional development activities Show less

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  Rātā Foundation

  Mar 2018 - Oct 2020

  Office Administrator and HR Support

  Key Responsibilities:• Provide manaakitanga, hospitality, kindness and, support to ensure visitors and trustees have a positive experience while at the Foundation• Order and track office supplies, ensuring stock levels are appropriate• Maintain and update all administration related electronic files • Providing executive level administration support• Coordinate and manage external bookings of the Foundation meeting room facilities, providing Health and Safety induction as required• Deal with sensitive and confidential information in an appropriate manner • Coordinate and book travel, transport and accommodation requirements as required, ensuring all requests are fulfilled on time and within budget • Coordinate internal and external event, conference, public meetings and, functions as required, including booking function rooms and venues, and administration of invitations• Co-ordinate all catering requirements for internal and external meetings, conferences and functions, ensuring all requests for catering are fulfilled on time and within budget• Provide HR administration support to Head of People & Administration• Assist the Accounting team with processing and filing invoices• Processing of accounts/ invoices and other finance-related administration• Enter invoices into the Financial Management Information System (SAGE)• Establish and maintain effective working relationships with all members of the Foundation• Provide administration cover and support to the Executive Assistant as required Show less

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  MadeCurious.

  Jan 2021 - Sept 2021

  Team Coordinator

  Examples of my responsibilities include: - Coordinate meetings, take minutes and prepare tasks lists / outcomes reports & chasing actions to be complete - Ensuring my team is thoroughly prepared for meetings - Designing, maintaining and updating folders / file systems to record team meetings, initiatives - Help the team track their goals and targets - Making sure client feedback is sought, communicated and actioned - Managing the organisations CRM - Supporting key members of the team with organisation and administrative needs - Collating financial information and reporting Show less

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  Drummomd and Etheridge

  Sept 2021 - Feb 2022

  Sales Support Coordinator

  Examples of my responsibilities include: - Provide a high level of customer service to internal and external stakeholders- Generate financial documentation for customers, catering to a variety of variables- Assist with stock reports, generate invoices and conduct month end close off of invoices- Generate new stock numbers for new and used equipment- Supply business support to sales staff across the business- Generate purchase orders and sundry invoices- Update the stock data base with holds, demos and sold stock - Train new staff on our processes and practices to ensure that our business function provides a consistent service Show less

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  Auldhouse

  Feb 2022 - Dec 2022

  Training Coordinator

  Examples of my responsibilities include:- Act as the first point of contact in person and over the phone. Ensure visitors are provided timely service and provided with all the to the necessary information- Ensuring my team is thoroughly prepared for training- Respond to staff and client requests in conjunction with the Branch Manager- Help the team track their goals and targets - Set up classrooms for following weeks courses- Maintain and update all administration related electronic files - Work alongside partners to book teamwide professional development training - Assist Branch Manager to prepare proposals and quotations- Supporting key members of the team with organisation and administrative needs - Collating financial information and reporting - Provide student support, ensuring students have all the resources required for their course- Support in the onboarding and training of new staff- Document processes tp support business process improvement and continuity of practices- Provide accounting cover; reconciliation, month end reporting and invoicing- Coordinate internal and external training bookings- Organise staff travel and accommodation for out of region training events- Providing accounting cover; reconciliation, reporting, invoicing, quoting. Show less

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  Hato Hone St John

  Jun 2022 - now

  • Emergency Medical Technician

    Jun 2023 - now

  • First Responder

    Mar 2021 - May 2023

  • Youth Leader

    Jun 2022 - Dec 2022