Deep Enrich
Setyawan Aji Samudra
Field Officer
51 followers
Malang, East Java, Indonesia
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About me
Information Communication Technology Teacher @ Global Islamic School (GIS) | Teaching Basic and Advanced Computer Skills
Education
Universitas Negeri Malang
2024 - 2025Postgraduate Degree Teacher Education and Professional Development, Informatics 3.94
Universitas Ahmad Dahlan
2025 -Master's degree Computer Science
Universitas AMIKOM Yogyakarta
2016 - 2020Bachelor's Degree Informatics
Experience
Badan Pusat Statistik
Jul 2020 - Sept 2020Field Officer
IGT Solutions
Jan 2021 - Jan 2022Customer First Squad - Tokopedia- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through live chat, and outbound call.- Acknowledging and resolving customer complaints.- At least 70 cases target per day
Teleperformance
Jul 2021 - Dec 2021Customer Service Representative - Shopee- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through live chat channels.- Acknowledging and resolving customer complaints.- At least 70 cases target per day
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Global Islamic School (GIS)
Jan 2022 - Jan 2024Information Communication Technology Teacher- Planning lessons and activities that facilitate students' acquisition of basic and advanced computer skills.- Instructing in a manner that develops students' confidence in their abilities.- Observing and managing classroom dynamics.Invigilating and grading projects, quizzes, and examinations.
Licenses & Certifications
- View certificate
EF SET English Certificate 77/100 (C2 Proficient)
EF SETNov 2024
Volunteer Experience
Volunteer
Issued by Muhammadiyah Disaster Management Center (MDMC) on Oct 2017
Associated with Setyawan Aji Samudra
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