Sijith N

Experience

• 

  First American India Pvt. Ltd.

  Feb 2006 - Apr 2024

  Assistant Manager Operations

  Framing work direction & plan for associates after assessment of capabilities; setting-up targets, SOP & SLA, maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets while planning the processCPO Management, Cost Optimization, Business Transition & Recruitment for BusinessPlanning & analyzing trends & opportunities in process; thus evolving & evaluating strategies by providing key inputsMonitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction levelConducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelinesMapping clients, identifying improvement areas & implementing measures to maximize customer satisfaction levelsSetting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processesManaging the team functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc.Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group target Show less

• 

  First American (India)

  Feb 2006 - now

  Framing work direction & plan for associates after assessment of capabilities; setting-up targets, SOP & SLA, maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets while planning the processCPO Management, Cost Optimization, Business Transition & Recruitment for BusinessPlanning & analyzing trends & opportunities in process; thus evolving & evaluating strategies by providing key inputsMonitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction levelConducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelinesMapping clients, identifying improvement areas & implementing measures to maximize customer satisfaction levelsSetting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processesManaging the team functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc.Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group target Show less

  • Senior Manager

    Apr 2024 - now

  • Deputy Manager

    Mar 2020 - Apr 2024

  • Assistant Manager Operations

    Feb 2006 - Mar 2020

  • Assistant Manager of Operations

    Feb 2006 - Mar 2020