Nicolas Graham

Experience

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  JMS Auto Salon

  Dec 2016 - May 2022

  Detail Manager

  In charge of 7 detailers.Strategically plan when to pick up cars and when to take them back. Checking off on finished cars that they are to the standards of myself and my boss.During my time, our location had 4.5 stars on Google Reviews.Increased an average of 2 extra vehicles done within a day from the previous manager.Increased sales by 30% by helping recruit new employees, give them the tools and experience necessary for success, and improve time management to get more cars done each day. Show less

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  US Army

  Jun 2022 - now

  IT Manager / Signal Officer

  Civilian equivalent to my position is a Systems Administrator / IT Manager.Responsible for maintaining information tech communication systems for over 500 soldiers.Responsible for leading 40 soldiers and ensuring they uphold the mission at task.Assessed risk and security within cybersecurity.Proficient in Windows, and Mac OS, Microsoft 365, Windows servers, computer and printer hardware.Configured satellite systems and Combat Net radios (SINCGARS) with correct channels, encryptions, and frequencies. Show less

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  Enterprise Mobility

  Sept 2022 - Oct 2023

  Management Trainee

  Trained in all aspects of business: Sales, Customer Service, Growth, and Employee Development.Ensured all customers checked in and out are fully satisfied by our service and products. Communicated with body shops and insurance companies to plan when customers will pick up and drop off their cars. Helped develop our customer service representatives and auto detailers.Market Certified on how to communicate effectively with dealerships, insurance agents, and body shops to discuss business and grow our relationships.I managed to get my store #1 in customer service Feb-March 2023 out of our 10+ stores in our area. Show less

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  The Brookfield Group

  Oct 2023 - Jun 2024

  IT Analyst

  Administer Active Directory, Microsoft Office 365, and Windows server to manage users efficiently. Proficient knowledge in computer and printer software and hardware.Troubleshoot systems, resolved performance bottlenecks and connectivity issues. Implemented and maintained security measures to safeguard systems from unauthorized access and potential cyber threats.Assisted in the development and documentation of policies, procedures, and standards.Managed problems within a ticketing system and uphold SLA (Service Level Agreement).Letter of recommendation from the CEO Show less

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  Akima

  Jul 2024 - Jan 2025

  IT Technician

  Received highest tickets completed each week using Service Now, an IT management software.Troubleshoot Microsoft Windows hardware, software, and networking issues at a 4 Star level joint command (INDOPACOM). The most premier military building in the Pacific.Administered Active Directory to manage users efficiently. Created and deleted users and security groups.Facilitated secure communications, supervised the installation of information systems.Assessed security risks within the NMCI (Navy Marine Corps Intranet).Enforced security in relation to users following all NIPR, SIPR, and JWICS policies and procedures.Ensured all user devices have Group Policy and Anti-Virus up to date. Ensured the seamless operation and security of communications within headquarters, including Four Star Generals and Admirals.Performed Local Registration Authority (LRA) duties in accordance with DoD and customer standards.Ranked #1 in most tickets completed by using Service Now, an IT management software. Show less

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  DecisionPoint Corporation

  Jan 2025 - now

  IT Cyber Security Analyst

  Conducted regular vulnerability assessments and penetration testing to identify and mitigate potential security risks.Developed and implemented comprehensive security policies, procedures, and guidelines to ensure compliance with industry standards.Performed incident response by investigating security breaches, analyzing root causes, and implementing corrective actions.Conducted regular audits of IT infrastructure to identify vulnerabilities or weaknesses in the security controls. Show less