Andrew Mutisya

Experience

• 

  State Law Office

  Jun 2010 - Aug 2010

  Intern

  ● Networking and troubleshooting of hardware peripherals.● Maintenance of computer hardware, printers & photocopiers.● Installation and Upgrading of software and hardware.● Computer inspection and testing.● Backing up of systems.● Training of end users on application software.

• 

  Silicon Systems Ltd

  Aug 2011 - Mar 2012

  Technical Officer

  ● Installation of network boosters: Network amplifiers i.e MCPA and TMA.● Preparing a work schedule for field work.● Sale of GSM Antennas, network boosters and Accessories.● Office assistance and customer help desk.

• 

  Telkom Kenya

  Dec 2012 - Jul 2014

  IP Engineer

  • Provisioning new customer services on either Juniper, cisco and Huawei network nodes (core/access network configuration, monitoring and graphing).• Troubleshooting of complex LAN/WAN infrastructure including routing protocols RIP, OSPF & BGP.• Providing support services to Internet customers.• Implementation of change requests for existing and new customer solutions as well as adding new nodes on the network.• Monitoring system conditions in the data center e.g temp and cpu & memory utilization.• Fault handling and escalation to the relevant personnel. Show less

• 

  Bandwidth and Cloud Services Group (BCS)

  Aug 2014 - now

  •Provisioning new customer services on cisco network nodes (Core Network configuration, monitoring and graphing).•Doing site survey and designing solutions for Internet and L2 customers.•Configuring and troubleshooting of complex LAN/WAN infrastructure including routing protocols RIP, OSPF & BGP.•Installation , Managing and maintaining network monitoring systems eg.Opmanager and Cacti.• Basic Configuration of ADM and troubleshooting .• SDH Alarm troubleshooting and resolution•Providing support services to both internet and L2 customersas well as regular constant update for the customers.•Reporting on major network incidents and incidents likely to significantly annoy customers.•Fault handling and escalation to the relevant personnel. Show less

  • Technical and Networks Manager Uganda and Rwanda

    Nov 2024 - now

  • Technical Team Lead Uganda and Rwanda

    Dec 2021 - Nov 2024

  • Senior Network Engineer

    May 2016 - Dec 2021

  • NOC Engineer

    Aug 2014 - Apr 2016