Sudip Menon

Experience

• 

  Abn Amro Central Enterprises Limited. ( Aces )

  Nov 2006 - May 2007

  Officer

  • Trade settlements for US equity market.• Telephonic interaction with other international banks for trade related queries.• Intimations to middle office about irregularity in trade.• Primarily responsible for resolution of failed trade settlement on live market.• Cash Risk Management in various markets ensuring there are no claims, interest, or short sale fines.• Review reasons on failed trades with Cash on Delivery / Cash on Receipt Reports and reporting to client.• Sending of Manual Swift Messages in case of emergency for settling trades on value date to avoid interest claims and penalties.• Making Manual Payments through SWIFT for FOP Trades.• Coordination with clients, internal teams, Middle office and Counterpart Show less

• 

  Geojit Financial

  Jan 2008 - Jan 2009

  Back Office Executive

  Branch administrative duties.• Account opening and query handling on aspects related to company and business.• Client acquisition via leads and lead generation through existing customer base.• MIS reporting on a weekly and monthly basis related to branch performance and branch incentives.• Sale of insurance products based on targets set for the branch.

• 

  Inventure Growth & Securities Ltd.

  Mar 2009 - Jun 2012

  Franchise Co-Owner

  • Create and maintain new accounts.• Put up stock quotes and news to customers.• Providing regular stock quotes and market news along with recommendations based on analysis by market analyst for investments.• Initiate trades based on customer requests, accepting physicals for dematerialization and funding for trade.• Customer service on various aspects of trading account and education of customers on aspects of trading and stock market.• Business development, lead generation and branch administrative duties were included purview of role. Show less

• 

  XL Dynamics India Pvt. Ltd.

  Jun 2012 - Jul 2014

  Mortgage Analyst

  • Part of pilot process initiated in organization related to property appraisals in US mortgage market.• Co-ordination and correspondence with internal departments and US based Lender branches related to services requested by clients.• Approval of new Asset Management Companies as business partners for building business; correspondence and allocation of appraisal orders on approval.• Ensuring the quality of the service requested & ordered by the lender/Clients through quality checks of services rendered.• Providing analysis on customer feedback and attending customer feedback meetings.• Prepared Daily & Weekly reports, Team Checklists and SOPs Show less

• 

  LONAR Consulting Services

  Jan 2015 - Jan 2016

  Oracle Financial Functional Consultant

  • Worked on end-to-end implementation Oracle Ebiz R12 project for Hercules Hoists Ltd, a subsidiary of Bajaj Electricals LTD.• Involved in implementation of General Ledger, Receivables, Payables and Fixed Assets.• Requirements gathering, analysis, estimation, interfacing with technical developers, system implementation, testing, third-party client support.• Assist in design, development, testing and implementation of Oracle financials projects.• First contact responsibility for creating new users and assigning responsibilities to users through System Admin Responsibility.• Set up Approval Limits and subsequent assignments.• Handling tickets, resolving issues on day-to-day basis on priority.• Creating service requests with oracle using My Oracle Support.• Executing data fixes in development and Test environment.• Constant interaction with end users for support.• Training end users on application. Show less

• 

  HERCULES HOISTS LIMITED

  May 2016 - Oct 2017

  IT support Accounts and Finance

  • Provided post implementation support to accounts and finance department.• Write business requirement documents and other functional and technical documentations.• Provide suggestions to customize Oracle applications for optimal performance.• Resolve operational problems in timely fashion.• Respond to finance team queries and concerns promptly.• Identify functional gaps and provide corrective actions.• Creating service requests with oracle using My Oracle Support.• Executing data fixes in development and Test environment.• Preparation of cash discount and overdue interest.• Calculation of service discount as per business policy.• Bank reconciliation and entering customer payments.• Daily report preparation of collections received.• Handling customer issues. Show less

• 

  PrOasis Consulting

  Oct 2017 - Jan 2022

  • Identified plans and resources required to meet project goals and objectives.• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.• Gathered and defined customer requirements to develop clear specifications for project plans.• Fostered relationships with vendors to foster positive working relationships.• Networked among local business and community organizations to develop leads and generate business.• Met with current clients to assess needs and develop improvement plans.• Arranged potential client contacts, cultivated relationships and followed through all service needs.• Created customized marketing materials to increase product awareness.• Answered questions and provided information to customers about new software or hardware.• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Translated complex technical issues into digestible language for non-technical users.• Applied problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.• Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Evaluated current processes to develop improvement plans.• Offered friendly and efficient service to all customers, handled challenging situations with ease.• Restructured procedures through coordination with IT Managers to create and execute projects. Show less • Increased customer satisfaction by resolving LIMS and ERP issues.• Identified gaps, issues and worked around solutions for SAP B1• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Developed and maintained courteous and effective working relationships.• Actively listened to customers' requests, confirming full understanding before addressing concerns.• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.• Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.• Mapped current business and operational processes and recommended areas for improvement.• Resolved conflicts and negotiated mutually beneficial agreements between parties.• Served customers in friendly, efficient manner following outlined steps of service.• Created plans and communicated deadlines to ensure projects were completed on time. Show less

  • Senior Information Technology Consultant

    Apr 2021 - Jan 2022

  • Senior Consultant

    Oct 2017 - Mar 2021
• 

  Quality Kiosk

  Jan 2022 - Jan 2024

  Project Lead
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  Lionbridge

  Jan 2024 - now

  Project Manager