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Priksha Sharma

Priksha Sharma

Customer Service Executive

Followers of Priksha Sharma35 followers
location of Priksha SharmaMississauga, Ontario, Canada

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  • Timeline

  • About me

    Retail management | MBA

  • Education

    • Lovely Professional University

      2016 - 2018
      Master of Business Administration - MBA

    • Panjab University,Chandigarh

      2011 - 2014
      Bachelor of Arts - BA

  • Experience

    • Vodafone

      Jun 2014 - May 2017
      Customer Service Executive

    • Vodafone Idea Limited

      Aug 2019 - Nov 2021
      Store Operations Manager

    • Starbucks

      Jun 2022 - Mar 2023
      Store Manager

      Provide customers with product information and assist them withproduct selection.Preparing and matching the P&L of the outlet and work onenhancing profits by reducing costs and increasing sales throughvarious techniquesKeep equipment operating by following operating instructions;troubleshooting breakdowns; maintaining supplies; performingpreventive maintenance; calling for repairsEvaluate customer transactions to ensure compliance withcompany policies and procedures.Use good judgment when dealing with difficult customers,vendors, and co-workers.Assists with new partner training by positively reinforcingsuccessful performance and giving respectful and encouragingcoaching as needed. Show less

    • BMO

      Mar 2024 - Aug 2024
      Customer Service Representative

    • Goeasy Ltd.

      Aug 2024 - now
      Loan Servicing Specialist

  • Licenses & Certifications

    • Canadian Securities Course (CSC®)

      Canadian Securities Institute
      Jun 2023
      View certificate certificate