Jaya Chander

Experience

• 

  Bank of America

  Oct 2010 - Dec 2011

  Associate

  Live chatting with the Customers for Online MaintenanceCoordinating with the team for hurdles and sessions on updates.Doing Root Cause Analysis within the teamSubject Matter Expert for the Chat WorkstreamTaking Initiatives in the teamQuality Check for random chats

• 

  Thomson Reuters

  Jan 2011 - now

  Reviewing & Analyzing Functional Specifications Document and BRS Document.• Review Business Requirements, Design Documents, Analyze the scenario and preparation of Test Requirements, Test Plan, Test Scenarios, Test cases, Test Execution and Test Reporting• Monitor and review of project progress from QA perspective including Test Planning, Test design, Test execution, Defect tracking, Risk escalation, Risk Mitigation and Contingency planning etc.,• Developing and Maintaining Test Scripts, analyzing bugs and interacting with development team members in fixing the defects• Resolve problems found during System Testing, Integration Testing and User Acceptance Tests to ensure quality product delivered to customers within schedule• Execute progress reporting, defect tracking (including identification, assignment, and escalation) and risk assessments based upon results of verification and validation• Extensive involvement in complete OTC (order to cash) and sales applications• Proficient in all forms of Black Box Testing like Functional, Regression Testing and UAT Testing• Handle the tasks of identifying UAT testers and managing resource plan by coordinating with business stakeholders• Responsible for reviewing SIT Test Plan to ensure to update testing plans with sufficient info Show less

  • Lead Sales Operations Specialist

    Dec 2024 - now

  • Commerical Analyst

    Feb 2023 - Dec 2024

  • Software Analyst

    Apr 2020 - Oct 2023

  • Sr.Business System Analyst

    Jan 2011 - Mar 2022

  • Sr.Business System Analyst

    Jan 2011 - Mar 2020