Rod Lipman

Experience

• 

  Arizona Biltmore

  Jan 1999 - Jan 2000

  Housekeeping Manager

  *Appointed as housekeeping manager in charge of opening new (120) room wing*Eight months as AM manager and eight months as PM manager while also overseeing housekeeping operations for all public areas, including 100,000 square feet of meeting/banquet space

• 

  Royal Palms Resort and Spa

  Jan 2000 - Jan 2001

  Housekeeping Manager

  *Managed day-to-day housekeeping operations for (117) 4 -star boutique property, including (24) custom designed casitas and villas

• 

  Shell Vacations Hospitality

  Jan 2001 - Jan 2011

  • Received annual “Achievement” management award • Received “Manager of the Year” award • Assumed Director of Rooms responsibilities in 2005 by adding housekeeping, owner services, and reservations departments as direct reports • Assumed Revenue Manager responsibilities for seven years in which budgeted room revenues were exceeded every year and REVPAR increased in six out of seven years• Achieved Unifocus/Market Metrix guest comment scores greater than 90% every year• On-site contact for IT and telephone-related issues • Superior knowledge of Micros Opera PMS Show less

  • Guest Services Manager

    Jan 2002 - Jan 2011

  • Front Desk Manager

    Jan 2001 - Jan 2002
• 

  Wyndham Destinations

  Jan 2011 - Jan 2018

  Assistant General Manager

  • Direct reports from four departments; guest services (front desk and bell services), maintenance (engineering and landscaping), housekeeping, and owner services • Achieved YOY improvement in Medallia/People Metrics guest comment cards from 2012-2018• Managed the Engineering department in lieu of a manager or an assistant manager for the calendar year of 2015• Led the Safety Committee for 4 years in which our annual Health and Safety Audit score improved each year, with an average score of 95%• Led the Green Team Committee for 3 years in which the property received the internal Platinum rating during the annual Quality Assurance audit• Property scored in the top 5% within the organization on the most recent associate opinion survey. Previously in the top 15% Show less

• 

  Marriott International

  Jan 2019 - Jan 2020

  Assistant General Manager

  • Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. I assist leading the team in the development and implementation of property-wide strategies and brand initiatives with the objective of meeting or exceeding guest expectations.

• 

  SERVICE FREAK HOSPITALITY, LLC

  Jul 2021 - now

  Responsible for supporting all aspects of a unique operation providing exceptional levels of guest service and guest engagement. I am the team leader currently engaged in implementing operational efficiencies and staff development to move this property to the next level of achievement.

  • General Manager

    Feb 2025 - now

  • Assistant General Manager

    Jul 2021 - Feb 2025