Charles Lauer

Experience

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  Missouri State University

  Sept 2008 - May 2009

  Instructor Teaching Assistant

  Instructor for the class "Psychology for Personal Growth." Planned and implemented materials focusing on the practical application of modern psychological theory and research. Created lesson plans, delivered instruction, led class discussions/activities, and graded tests, papers and projects.

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  U.S. Office of Personnel Management

  Jan 2009 - Apr 2013

  Analyzed and reported financial and performance information across a nearly billion-dollar portfolio of revolving fund government activities. Maintained responsibility for enterprise-wide customer satisfaction survey procedures. Led internal audit teams in far-reaching, multi-year investigations. Acted as Budget Certifying Officer for tens of millions of dollars in activities per month, in addition to providing input into the creation of yearly operating and performance budgets. Prepared and presented documentation on a wide range of organizational activities for audiences ranging from employee stakeholder groups to Congress. Operated as metrics lead for a high-visibility agency activity with nationwide attention. Activities included the establishment of information pipelines, reporting timelines, identification of patterns, troubleshooting, and reporting to audiences ranging from Congress to the Washington Post. Show less Researched, planned, communicated and implemented a wide variety of strategic, enterprise-wide activities for a rapidly-growing, multi-million-dollar revolving fund Government HR enterprise. Activities included, but were not limited to sole responsibility for enterprise-wide customer satisfaction survey procedures, change management in volatile and contentious reorganizations, performance metric development and implementation, facilitation of focus groups, project management and process mapping.Also served as a personnel research psychologist, consulting with large Federal Agencies on critical business needs, including survey design and implementation, 360 review coaching, leadership development, organizational design and optization, and leadership and personnel development. Show less

  • Financial Analyst

    Oct 2011 - Apr 2013

  • Business Advisor/Personnel Research Psychologist

    Jan 2009 - Sept 2011
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  Nielsen

  Apr 2013 - Sept 2016

  Product managed a range of offerings including the industry-leading Nielsen consumer segmentation products (PRIZM, P$YCLE, ConneXions, Nielsen Income Producing Assets Indicators, Nielsen Net Worth Indicators, and Workplace PRIZM), Nielsen Financial Track, Nielsen Insurance Track, Direct Marketing Solutions, and Nielsen profile products. Responsibilities included coordination of cross-functional teams (software, data, and statistical operations), product updates, strategy, oversight and creation of marketing materials, documentation, client and sales staff support, data provider negotiations, and working with internal and external users of segmentation data on concrete deliverables with tight timelines and substantial revenue impact. Show less

  • Product Management Team Lead

    Oct 2013 - Sept 2016

  • Senior Product Manager

    Apr 2013 - Sept 2016
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  Nielsen/Claritas

  Oct 2016 - Mar 2017

  Director, Product Management

  While working with new product development, R&D, and strategic planning, managed a focused, high-performing team responsible for maintaining a complex suite of Nielsen products as they changed hands through multiple reorganizations. Drove knowledge transfer and administrative efforts following the divestiture of Nielsen data assets. Helped with planning and the subsequent launch of Claritas as an entity independent of Nielsen in January 2017.

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  First Advantage

  Mar 2017 - now

  Lean Six Sigma Black Belt

  ACFC (At the client, for the client) Lean Six Sigma Black Belt. Leads client-focused business process improvement projects. Strengthens client relationships by providing operational support in monitoring performance, resolving issues, and aligning expectations.