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Priya Ramamurthy

Priya Ramamurthy

Customer Support Engineer

Followers of Priya Ramamurthy373 followers
location of Priya RamamurthyBangalore Urban, Karnataka, India

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  • Timeline

  • About me

    Stay-at-home parent open to networking

  • Education

    • Indian School of Business

      2021 - 2022
      Applied Business Analytics Analysis and Functional Analysis

  • Experience

    • Sykes Enterprises

      Aug 2002 - Apr 2004
      Customer Support Engineer

      Provide non technical support to customers across the globe when they have trouble with a company's products or services.

    • Hewlett Packard Enterprise

      Jun 2004 - Mar 2018

      Business Analyst with expertise in data analysis and system implementation. Adept at project management and requirements gathering. Experienced in developing solutions to optimize business processes. Sustain support to analyse, identify, and correct problems while taking actions that can prevent future incidents. Utilise troubleshooting techniques to identify and resolve customer issues.

      • Business Analyst

        Jun 2010 - Mar 2018

      • Incident Analyst

        May 2007 - Jun 2010

      • Technical Support Engineer

        Jun 2004 - May 2007

    • Salesforce

      Apr 2023 - Jan 2024
      Program Manager

      Support trailhead adoption for students an professionals who are ideal to discover their career in the cloud.

  • Licenses & Certifications

    • ITIL® v3 Foundation

      Exin Exams
      Apr 2010

    • Applied Business Analytics

      Indian School of Business
      Mar 2022
      View certificate certificate