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Mariana A.

Mariana A.

Teaching Professional

Followers of Mariana A.73 followers
location of Mariana A.Halifax, Nova Scotia, Canada

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  • Timeline

  • About me

    Bilingual Customer Support Specialist | AI & Problem-Solving Enthusiast

  • Education

    • NPower Canada

      2024 - 2024
      Information Technology

      As a Junior Information Technology Analyst, I gained a solid foundation in IT fundamentals, including hardware, software, and networking. I managed data through database principles and learned data security measures. My role involved providing technical support, troubleshooting issues, and assisting users remotely. I also developed skills in cybersecurity, systems analysis, and project management. Exploring emerging technologies like cloud computing and IoT broadened my understanding of IT… Show more As a Junior Information Technology Analyst, I gained a solid foundation in IT fundamentals, including hardware, software, and networking. I managed data through database principles and learned data security measures. My role involved providing technical support, troubleshooting issues, and assisting users remotely. I also developed skills in cybersecurity, systems analysis, and project management. Exploring emerging technologies like cloud computing and IoT broadened my understanding of IT trends. Show less

    • Immigrant Services Association of Nova Scotia

      2024 - 2024
      Canadian Workplace Strategies

      As an immigrant navigating the Canadian job market, I benefited greatly from ISANS' Canadian Workplace Strategies course. This program provided practical insights and skills essential for thriving in Canadian workplaces. From effective workplace communication to cultural awareness and professional etiquette, each session was tailored to equip me with the tools needed to succeed. Led by industry experts, the course enhanced my understanding of Canadian business practices and boosted my… Show more As an immigrant navigating the Canadian job market, I benefited greatly from ISANS' Canadian Workplace Strategies course. This program provided practical insights and skills essential for thriving in Canadian workplaces. From effective workplace communication to cultural awareness and professional etiquette, each session was tailored to equip me with the tools needed to succeed. Led by industry experts, the course enhanced my understanding of Canadian business practices and boosted my confidence in diverse workplace environments. Joining ISANS was a pivotal step in my journey, empowering me to navigate and succeed in the Canadian workforce with newfound skills and knowledge. Show less

    • George Brown College

      2017 - 2019
      Diploma of Education Hospitality Administration/Management

      In the Baking and Pastry Arts Management course, I learned fundamental and advanced baking techniques, essential business and management skills, and industry-standard safety practices. The program included hands-on internships and professional development.

    • Federal University of Rio de Janeiro

      2003 - 2009
      Bachelor of Arts - BA EDUCATION

      In the BA in Art Education - Visual Arts program, I gained foundational knowledge in art education, studio art practice, and art history. I learned effective teaching methods, educational psychology, and how to integrate technology in the classroom. I engaged in community and cultural projects, gained hands-on experience through field practicums, and completed a capstone project. Professional development, including resume and portfolio preparation, ensured I was ready for a career as an art… Show more In the BA in Art Education - Visual Arts program, I gained foundational knowledge in art education, studio art practice, and art history. I learned effective teaching methods, educational psychology, and how to integrate technology in the classroom. I engaged in community and cultural projects, gained hands-on experience through field practicums, and completed a capstone project. Professional development, including resume and portfolio preparation, ensured I was ready for a career as an art educator. Show less

  • Experience

    • Prefeitura da Cidade do Rio de Janeiro

      Jan 2012 - Jan 2017
      Teaching Professional

      As an Art Teacher in a public school in Rio de Janeiro, I passionately fostered creativity and artistic expression among students. Guiding them through studio art practices, art history, and cultural projects, I aimed to inspire a love for the arts. I utilized educational psychology to support diverse learning needs and integrated technology to enhance classroom engagement. Emphasizing community involvement, I encouraged students to explore their cultural heritage through collaborative initiatives. My role as an art educator in Rio de Janeiro's vibrant educational landscape was enriched by nurturing talent and preparing students for a lifelong appreciation of art. Show less

    • Daniel et Daniel Catering & Events

      Jun 2019 - Dec 2019
      Pastry Cook

      As a Pastry Cook at Daniel et Daniel Catering, I thrived in a dynamic role that blended culinary artistry with event planning expertise. I specialized in creating exquisite desserts and pastries that captivated guests at various events. My responsibilities encompassed mastering intricate pastry techniques, ensuring impeccable quality in production, and collaborating closely with culinary and event planning teams. This role not only honed my skills in precision baking and pastry presentation but also provided me with valuable insights into coordinating culinary offerings with event themes and client expectations. Contributing to memorable culinary experiences, I played a key role in maintaining the company's reputation for excellence in both culinary craftsmanship and seamless event execution. Show less

    • Blondies Kitchen

      May 2020 - Jun 2021
      Pastry Chef

      As a Pastry Cook at Blondies Kitchen, I specialized in crafting delicious desserts that complemented the savory offerings of this renowned pizza place. Working in a bustling kitchen environment, I contributed to maintaining high standards of quality and consistency in every batch. My role at Blondies Kitchen allowed me to blend my passion for pastry with a commitment to delivering exceptional dining experiences, making each dessert a memorable part of our guests' visits.

    • TTEC

      Oct 2022 - Oct 2023
      Customer Service Specialist

      As a Customer Service Specialist at TTEC for the Booking.com campaign, I thrived in providing exceptional customer experiences. Fluent in English and Portuguese, I handled booking inquiries, troubleshooted software issues with partners, and efficiently processed refund requests and reservation adjustments. My role involved clear and effective communication with customers, navigating diverse systems to ensure accurate information and swift issue resolution. Working collaboratively in a dynamic team environment, I consistently delivered professional service and contributed to the campaign's success through my bilingual skills and dedication to customer satisfaction. Show less

    • Cloud5 Communications

      Jan 2024 - now
      Customer Service Specialist

      As a Customer Service Specialist at Cloud 5 - Universal Orlando Resorts campaign, I excel in delivering exceptional guest experiences and support. I provide personalized assistance, resolve inquiries promptly, and ensure guest satisfaction with services and amenities. My role includes handling reservations, managing customer feedback, and maintaining high standards of professionalism and efficiency. I collaborate with team members, leveraging strong communication skills to enhance the overall guest experience at Universal Orlando Resorts, reflecting Cloud 5's commitment to hospitality excellence. Show less

  • Licenses & Certifications