Aaron Shirley

Experience

• 

  KASmanian Consulting

  Jan 2000 - now

  Information Technology and Digital Marketing Consultant

  Experienced IT Professional specializing in custom PC builds for gamers and providing consultancy in website design and marketing. Passionate about staying at the forefront of technological advancements and continuously expanding knowledge in the field. Recently certified in Google Analytics and AdWords, actively involved in digital marketing strategies. Committed to delivering tailored solutions that optimize performance and enhance user experiences. Let's connect and explore opportunities to collaborate on exciting projects! #ITProfessional #CustomPCBuilder #WebsiteDesign #DigitalMarketing Show less

• 

  Forrest General Hospital

  Feb 2008 - Feb 2016

  Technical Support Analyst | IT Project Leader

  I successfully served as the Citrix project lead for an EPIC implementation, meeting the vendor's time deadline and securing a bonus of over $1 million dollars. I also helped to manage all IT projects across 19 counties, which included overseeing new clinic build-outs, hardware refreshes, and software implementations. Leading a team of 11 technical experts, we provided support to over 4,000 employees and more than 50,000 devices. Additionally, I worked closely with a supporting hospital, collaborating cross-functionally to provide education, resources, and technical assistance to satellite offices and medical staff. Show less

• 

  Duff Capital Investors, LLC

  Feb 2016 - Jan 2018

  IT Project Manager | Help Desk Manager

  As an IT Project Manager, I successfully handled various responsibilities to ensure smooth operations and efficient support for over 11,000 employees across the United States. I played a crucial role in educating, training, and mentoring a team of four on the help desk and a team of six on the technical side, fostering their growth and ensuring top-notch service delivery. By leading daily and weekly agile project meetings, I kept multiple teams organized and unified, facilitating seamless collaboration and goal achievement. Additionally, I traveled to various locations to oversee IT-related aspects of business buyouts and newly constructed company sites, including hardware refreshes and infrastructure reconfiguration. Show less

• 

  Red Door Marketing Agency

  Jan 2018 - Apr 2018

  Digital Marketing and Information Technology Manager

  Managed web projects, social media posts, Google Analytics, and customer meetings for a local marketing agency.

• 

  SchoolStatus

  Apr 2018 - Jun 2023

  Managed two exceptional development teams and oversaw the roadmap for the platform. Leveraging the Agile methodology, my teams operated in efficient two-week sprints, and conducted bi-weekly planning, refinement, and retrospective meetings. Through effective collaboration, I ensured the successful delivery of high-quality features and enhancements, driving the growth and innovation of the platform. My strong leadership, strategic vision, and commitment to stakeholder satisfaction enabled me to prioritize and communicate product requirements, translating user needs into actionable development tasks. With a keen focus on continuous improvement, I fostered a culture of transparency, adaptability, and cross-functional collaboration, leading to accelerated product development cycles and customer-centric solutions. Show less Dedicated and results-oriented Customer Support Manager with a proven track record of delivering exceptional service and enhancing customer satisfaction. Adept at leading and motivating teams to achieve high performance, while ensuring prompt and efficient resolution of customer issues. Skilled in developing and implementing customer support strategies, streamlining processes, and driving continuous improvement initiatives. Strong communication and interpersonal skills enable effective collaboration with cross-functional teams and stakeholders. Committed to fostering positive customer experiences and maintaining long-term client relationships. If you're looking for a dynamic leader to elevate your customer support operations, let's connect! Show less

  • Product Owner

    Apr 2018 - Jun 2023

  • Customer Support Manager

    Apr 2018 - Feb 2023
• 

  Tessitura

  Sept 2023 - now

  Platform Operations Manager