Sibi Mathew

Experience

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  HCL Technologies

  Sept 2001 - Jan 2020

  • Post winning a new US Banking account for the organization, successfully completed setting up a new ODC/Infrastructure from scratch & ramped up the team from 0 to 300. Instrumental in identifying & building talent, bringing strategies in the recruitment process, for quicker on-boarding. • Ensured the ODC set up is cleared for project delivery, adhering to all the Bank audit procedures & security parameters. Outlined Governance process for the new account across multiple teams such as Vendor Management, LOB heads & Global Delivery Heads• Bridged Global Delivery teams & Brazil teams for a new venture for ITAU Bank, Brazil. Despite facing language barrier challenges, trained Brazil teams on Delivery process & successfully delivered projects for the Bank. • Vast experience in transitioning knowledge & projects from incumbent vendor, for VISA. Implemented the ASSeT™ Framework, for transitioning process, projects, & stabilized a lean re-badged team from incumbent vendor. • Hands on experience in handling multiple programs/accounts in terms of project delivery, governance, operations & growth. • Steered process improvement activities in line with CMMI L5 guidelines and as per the organization’s management process and procedures; played a key role in the SEPG team for the Financial Services LOB, standardizing Risk Based Testing (RBT) across all engagements within the LOB. Test timelines reduced by 40%. Appeared for multiple audits done by KPMG, for CMMI L5 certification for the organization. Show less Offshore Project Manager for a leading UK BankSubject Matter Expert (SME) for the Banking & Savings division for the client. Anchored Incident & Problem Management stream as Delivery Support Manager (DSM)Responsible for Business growth, from 6 to 110 at offshore for Banking & Savings team of the client engagement, with technical expertise of Mainframe Assembler & Manual Testing.Managed various Streams within Banking & Savings team with Domain expertise on Cheques, Debit Cards, Bank Statements.Implemented re-engineering processes to Banking Batch applications using Assembler & JCLs that improved application performance. Batch daily run time reduced from 10 Hrs. to 2 Hrs. Show less

  • Delivery Manager

    Oct 2012 - Jan 2020

  • Solutions Consultant

    Nov 2011 - Sept 2012

  • Project Manager

    Jul 2008 - Oct 2011

  • Technical Lead

    Jul 2006 - Jun 2008

  • Software Development

    Sept 2001 - Jun 2006
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  Tech Mahindra

  Jan 2020 - Jul 2021

  Program Manager

  • Overseen various programs related to Warranty Claims and Extended Warranty processes for Ford, a prominent US car manufacturer• Successfully delivered Data Center of the Future (DCoF) Migration project & Market Launch for Brazil Region, through Agile Principles and Product Driven Office model. Directed the project through project management tools & techniques such as Focus Sheets, PMWB & Hourly Tracking Sheets.• Introduced Metrics & Governance within the client organizational structure & streamlined the steering committee discussions on monthly basis. Metrics such as Defect Removal Efficiency (DRE), Testing Efficiency (TE), Productivity, Schedule Variance (SV), drove the projects in-line. • Channelized Application Maintenance Support Incidents & brought down the daily open count from 120+ to 30+. Increased First Time Right (FTR) measures to 90%, through KEDB process set up. Show less

• 

  Virtusa

  Jul 2021 - now

  Associate Director

  • Heading client product engagements specializing in ERP, Customer Engagement & Healthcare domains, with end-to-end delivery ownership of projects, operations & bringing growth to the accounts.• Responsible for bringing in Delivery Led Growth (DLG) to all accounts under the segment, by identifying client challenges, defect-free project delivery, quick turnaround of niche skills.• Responsible for P&L & Budgeting for all the accounts under purview. Brought in innovative ideas to reduce costs that resulted in an annual increase of margins for all accounts, for current financial year. • Owned & drove responses to RFPs for new Logos and also new business from existing clients. Expertise in Delivery models, pricing models, Governance, Solution Drivers, Drafting rate cards. • Directed a team in upgrading Java Spring Boot from version 2 to 3.2.2 across 17 microservices as part of a Virtusa project for the client. Executed and managed the migration of SQL Server and Oracle databases to PostgreSQL for .NET and JAVA applications, transitioning from on-premises to AWS Cloud. Skilled in executing SQL queries on databases as required.• Spear-headed upgrade of an entire reporting platform from IBM Cognos version from 10 to 11, thereby automating the process of migrating the entire platform onto AWS cloud, through DevOps process. Show less