Andre Kupfer

Experience

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  Cisco

  Sept 1999 - Aug 2016

  Leadership of technical specialists based in Brazil, Argentina, Chile and Colombia; responsible for relationships with sales teams in the company in each country and within Latin America overall; alignment and communication of global and local organizational objectives; development of strategic and structural organizational enhancements; preparation and presentation of “Quarter Business Reviews (QBRs)” and Strategic Plans. • Increased the number of services delivered, representing a 760% growth for Brazil and 192% for Argentina, Chile and Colombia, which contributed to US$ 28 million in bookings. As a result, my team was among the top 3 most productive globally.• Increased the number of customer meetings to more than 400 in 2015, unleashing relationships and sales opportunities. My team achieved the highest volume delivery of these services which was more than double of the volume from the team in 2nd place. • Promoted team recognition within the Global Virtual Engineering Organization. During fiscal year 2016, the engineers received 17 times the “Engineering Excellence Award”. 1 engineer was awarded “Chairman’s Club Winner”, highest sales recognition in the company.• Handled 5 people transfers, of which 3 were international relocations. Hired 2 engineers and promoted 6. Show less Leadership of technical specialists based in the UK; responsible for relationships with sales teams in the company in the UK; alignment and communication of global and local organizational objectives; development of strategic and structural organizational enhancements; preparation and presentation of “Quarter Business Reviews (QBRs)” and Strategic Plans.• Developed a “Customer Engagement Readiness Program”, training more than 100 engineers in Europe and enhancing auto confidence, sales capabilities, relationships and sales impact. • Led the creation, development and deployment of the service offerings support service, aiming incremental sales. US$ 43 million in sales opportunities were generated during the first 5 mouths of operation.• Led the creation, development and deployment of the “Technical Demonstrations” service. The new service unleashed more customer intimacy, technical confidence and development of the engineers.• Appointed as “Global Virtual Engineering Council” Sponsor, led and guided initiatives and discussions of a multidisciplinary and multicultural group of engineers. Presented the initiatives and recommendations and promoted the communication. Show less Act as a senior technical consultant specialized in Collaboration Architectures (IP Telephony, Telepresence, Web Conferencing, Contact Center, Messages etc), supporting sales teams across the globe; relationship establishment and nurturing with customers, systems integrators, distributors, resellers and sales teams in the company in Brazil and Latin America.• Recorded an average of more than 100 technical engagements, with sales teams, customers and partners, per quarter, one of the highest productivity levels in the team.• Worked with management to interview more than 10 candidates that would occupy positions in Mexico, Argentina, and Brasil. Developed mentor relationships with 3 new hires. • In 2011, was assigned as the team leader in a global task force to provide recommendations on a software that would increase productivity to all Virtual Systems Engineer within the organization. Presented the team findings to the senior leadership and got their approval. The application has been used by more than 600 engineers around the globe since then, bringing productivity and agility to the service delivery. Show less Act as a technical consultant, supporting Virtual Sales teams in Brazil and Latin America; relationship establishment and nurturing with customers, systems integrators, distributors, resellers and sales teams in the company in Brazil and Latin America.• Supported and guided the Virtual Sales team. In Brazil, the annual sales quota was overachieved by at least 15% from 2006 to 2010.• Motivated, via an internal communication campaign, the services to products attach rate growth, increasing it from 40% to 70% after the campaign.• Led a sales campaign focused on Real Estate & Construction customers. Developed the “Construction Kit”, made of a device that addressed communication needs between the construction site and the company back office in a more efficient and cost effective manner. The campaign resulted in incremental sales of at least US$ 500 thousands and brand awareness increase.• Representing the region on the “Global Virtual Engineering Council”, developed a process of “Competitive Content” generation, sharing and maintenance and deployed a “Virtual Space” based on “Jive” social platform to host the content. The virtual space became the official space used by thousands of engineers and business units within the company.Participated on the training activities for systems integrators, distributors and resellers twice a year. With that, transferred knowledge and develop trust relationships.• During 5 years, developed mentor relationships with more than 5 new hires. Show less Led the "IPCC project" in Brazil. Directly managed and mentored a group of 16 people (IPCC Reps). Developed projects and relationship with Marketing, Sales, Systems Engineering and Partner organizations. Supported the IP Contact Center environment, technically and strategically. Around may 2003, started and co-led the project "Inside Sales Brazil". The 1st Inside Sales Brazil team was formed with "IPCC Reps". The project was so successful that the same model was replicated in Argentina, Chile, Costa Rica and Mexico within 3 years. Show less

  • Manager for Brazil, Argentina, Chile and Colombia - Global Virtual Engineering

    Feb 2015 - Aug 2016

  • Manager for the UK - Global Virtual Engineering

    Nov 2011 - Jan 2015

  • Systems Engineer - Global Virtual Engineering

    Oct 2010 - Oct 2011

  • Systems Engineer - Global Virtual Sales

    Aug 2004 - Sept 2010

  • Contact Center Supervisor

    Aug 2002 - Jul 2004

  • Associate Systems Engineer - Enterprise

    Sept 2001 - Jul 2002

  • Associate Systems Engineer/Trainee

    Jan 2001 - Sept 2001

  • Internship

    Sept 1999 - Dec 2000
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  Vita IT

  Dec 2017 - Jan 2018

  Customer Success Manager

  I had the honor to lead the structuring of a new and strategic area for Vita IT, called Customer Success Management (CSM) Group. The goal of the CSM Group is to proactively coordinate the customer success journey towards its unique digital and business transformation. Leveraging all areas of Vita IT, the CSM Group is responsible to plan and apply the end-to-end “land, adopt, expand and renew” lifecycle advisory methodologies to customers. Finally, with the customer success mindset and data insights, the CSM Group thrives to expand business opportunities and reduce churn.• Presented the CSM Group baseline, roadmap and the strategic, tactic and operational goals to the company leaders during the FY18 kick-off meeting• Delivered a CSM guideline documentation, providing orientation and knowledge base to the CSM Group and the company as a whole• Developed relationship with a few CSM platform providers, seeking for a software partner in the CSM development of Vita IT and its customers Show less

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  Santander Brasil

  Jan 2018 - Jan 2019

  Leadership of customer service and branch specialists. Process simplification and activities for efficiency and improvements for all bank branches in the country. Project Management, productivity and performance indicators monitoring. Branch availability and business continuity management. Transformation initiatives, proactively working with critical areas in the bank.• Led the Customer Service Efficiency team at Santander on projects like “Inbound calls remodelling”, “wifi access to customers” and “Digital Cashier” improving customer satisfaction and customer “digitalization” levels at nearly 3000 branches across the country. Show less

  • Manager, Transformation & Intelligence

    Oct 2018 - Jan 2019

  • Manager, Efficiency & Transformation

    Jan 2018 - Sept 2018
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  Brasoftware

  May 2019 - Feb 2021

  Account Technology Strategist (Technology Consultant)

  Technology and innovation consultant for Enterprise accounts. Overall orchestration, for the customer, of the end-to-end sales cycle and technical services delivery. Strong collaboration with account managers, services managers, solution architects and senior leadership for the assigned customers. Cloud specialist and advocate inside the customer, driving the cloud adoption journey.• Landed a new customer service model to a pharmaceutical company. Negotiated and closed a 36 months recurrent service contract, leveraging a portfolio of services that cover 24 cloud and on premises application areas. Show less

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  Egronn

  Feb 2020 - now

  Co-Founder

  Shareholder and Member of the Board. Egronn is a platform that connects sustainable energy producers to end consumers. It empowers consumers to choose their energy supplier.

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  Power2go

  Feb 2020 - now

  Co-Founder

  Shareholder and Member of the Board. Power2go is an Electric Car Charging Company that provides Charge as a Service to end consumers in condominiums and houses, car rental companies, hospitality, and businesses.

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  Hillstone Networks

  Feb 2021 - now

  Lead the sales engineering team at Hillstone Networks in Brazil, focusing on edge, cloud, server, and application protection solutions. Collaborate with cross-functional teams to drive revenue growth and enhance security operations.• Developed comprehensive security infrastructure solutions to streamline security management.• Led initiatives to drive revenue growth and enhance overall security posture. Hillstone Networks’ innovative and accessible Cybersecurity solutions provide enterprises and service providers with the visibility, intelligence, and protection to see, understand, and act against multilayer, multistage cyberthreats.

  • Senior Sales Engineer Manager - Brazil

    May 2023 - now

  • Sales Engineer Manager - Brazil

    Feb 2021 - May 2023