Michael Chiang

Experience

• 

  Yang Ming Marine Transport Corp.

  Jul 2007 - Aug 2014

  Deputy Manager

  Worked in traffic team and pricing team for Trans Pacific Department. Based on past experience, know-how of space control, alliance operations, and pricing strategy has been secured.

• 

  Yang Ming Shipping (Canada) Ltd

  Sept 2014 - Aug 2018

  Sales Manager

  • A sales manager in Vancouver, who is in charging both import and export business• Capable to be the deputy of customer service functions’ managers for both import and export• Expatriates from headquarter, who has macro view of the industry

• 

  Yang Ming Marine Transport Corp.

  Sept 2018 - Oct 2021

  Play the role as coordinator of Asia Regional Center. The job requires to manage branches/agents in Far East and South Asia. Business analysis & management

  • Project Manager

    Jun 2019 - Oct 2021

  • Deputy Manager

    Sept 2018 - May 2019
• 

  ZIM Integrated Shipping Services

  Oct 2021 - now

  Sales-• Build a quarterly Sales plan, per customer / port-pair to support the BUs' guidelines• Achieve local office targets based on guidelines from the trades• Align customer portfolio structure to the BUs' guidelines• Monitor and manage sales team• Ensure implementation of ZIM strategy on operational level• Ensure promotion of relevant ZIM digital services• Approve agreements and bidsClient relationships-• Maintain and grow customer relationships• Meet with important customers (together with account owners)• Represent ZIM at fairs/exhibitions/conferences• Support negotiations and proposals (when necessary)Performance measurement-• Execute sales workplan• Manage ongoing process for trackingAccount planning-• Supervise detailed account planning processCoaching-• Improve sales force competencies by coaching and skills building Show less •Maintain and grow customer relationships •Develop new business opportunities and grow customer base •Maintain and grow new and existing customer relationships•Manage the end-to-end sales process from lead generation through to contract generation and performance tracking•Provide accurate account forecasting•Maintain in-house CRM, ensuring sales activity, customer details and contacts are up to date •Promote new services and solutions introduced by ZIM•Work closely with colleagues across all departments to provide a high level of customer service Show less

  • Sales Manager - Western Canada

    Jul 2024 - now

  • Account Owner

    Oct 2021 - Jul 2024