Felipe Vilches

Experience

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  Che Lagarto Hostels

  May 2008 - Nov 2014

  · Progressed rapidly from an Administrative Receptionist role (Santiago) to managing a Che Lagarto Hostels franchise as Owner-Manager (Viña del Mar).· Oversaw all aspects of hostel operations, including P&L management, financial controls, marketing strategy, local positioning, and leading a team of 12 employees.· Successfully established the hostel's presence, achieving top recognition within the city on major booking platforms through systematic improvements in guest reviews, leading to significantly improved occupancy rates.· Secured competitive public funding designated for supporting high-potential small businesses focused on growth and operational enhancement.· Developed robust skills in entrepreneurship, full-cycle business management, team leadership, and customer service escalation. Show less

  • Hostel Manager - Franchise Owner

    Mar 2009 - Nov 2014

  • Recepcionista Administrativo

    May 2008 - Feb 2009
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  Atton Hotels

  Feb 2016 - Mar 2017

  Front Desk Receptionist

  · Provided high-quality front desk service, efficiently managing guest check-in/out, reservations, and inquiries to ensure a positive guest experience.· Demonstrated initiative by proactively seeking and taking on additional responsibilities, including front desk auditing and supporting Manager on Duty shifts.· Developed foundational skills in hotel operations, guest relations, and problem resolution within a busy hotel environment.

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  Hoteles Cumbres

  Apr 2017 - Mar 2020

  Night Auditor & Manager on Duty

  · Oversaw nightly hotel operations, including front desk auditing and financial controls, ensuring strict compliance with Cumbres brand standards.· Identified and implemented key process improvements within the Front Desk area, significantly contributing to the team being recognized as 'Best Area' across the hotel group.· Acted as Manager on Duty (MOD), demonstrating leadership by resolving escalated guest issues effectively and ensuring smooth overall operations during shifts.· Developed a comprehensive understanding of hotel management principles, balancing operational efficiency with strategic oversight. Show less

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  Agencia CHAN!

  Nov 2020 - Nov 2021

  Account Executive

  · Managed a portfolio of 8 key client accounts, ensuring project delivery on time and within budget, leading to >90% client retention/satisfaction.· Managed the delivery of tailored marketing campaigns and solutions, collaborating with internal teams and clients.· Served as the primary point of contact, fostering strong client relationships through proactive communication and strategic advisory.· Collaborated effectively with internal creative and technical teams to ensure alignment with campaign objectives and exceed client expectations. Show less

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  Nutrartis

  Jan 2022 - now

  · Led global business development initiatives, driving expansion into 14 new regulated markets across diverse regions.· Identified, negotiated, and secured 6 key strategic B2B partnerships, directly contributing to increased market share.· Utilized AI-powered tools for in-depth market analysis (including regulatory landscapes, disease prevalence, consumer habits) and identification of potential strategic partners.· Collaborate closely with cross-functional teams (including R&D, Marketing, Operations, and Legal/Regulatory) to align partnership goals and ensure smooth execution.· Manage complex regulatory requirements associated with international market entry for health ingredients.Foster and maintain strong, long-term relationships with key strategic partners globally. Show less

  • Manager Strategic Partnerships

    Jan 2022 - now

  • Global Business Developer (KAM Internacional)

    Jan 2022 - May 2022