Richard Nicolas

Experience

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  MDS Call Solutions Incorporated

  Dec 2009 - Apr 2010

  Customer Service Representative

  - Used to Receive inbound calls & took customers' orders- Used to Handle customers' complaints - Used to Handle Outbound calls for online orders verification

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  Spa & Wellness Republic

  May 2010 - Dec 2013

  Massage Therapist

  - Used to establish a good communication and listening skills for our clients- Used to execute a Therapeutic Swedish Massage to our customers

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  Genpact LLC

  Dec 2010 - Apr 2014

  Customer Service Representative

  - Used to receive inbound calls & to respond with the customers' inquiries that is related to their bank accounts - Used to handle customers' complaints- Used to forward a request for the reversal or waiver of fees and charges- Used to process a request for a credit card replacement, renewal, reinstatement, re-delivery -Used to inform the Card Holders about the delivery status of their cards- Used to receive & respond to customers' email & to make sure that their concern has resolved Show less

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  McDonald's

  Apr 2014 - May 2016

  Store Activities Representative

  - Used to organizing Activities for the kids- Used to host a Parties or any McDonald’s Events & Activities- Used to organize Point of Purchase Materials & help to execute all Marketing Programs- Used to handle customers' complaints- Used to evaluate the contributed sales in the local store & submit a Month End Report

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  RITZ-CARLTON HOTEL COMPANY INC.

  Dec 2016 - now

  Spa Therapist