
Richard Nicolas
Customer Service Representative

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About me
Spa Therapist at RITZ-CARLTON HOTEL COMPANY INC.
Education

Chinese General Hospital College of Nursing and Liberal Arts
2004 - 2009Bachelor of Science in Nursing Health/Health Care Administration/Management
Experience

MDS Call Solutions Incorporated
Dec 2009 - Apr 2010Customer Service Representative- Used to Receive inbound calls & took customers' orders- Used to Handle customers' complaints - Used to Handle Outbound calls for online orders verification

Spa & Wellness Republic
May 2010 - Dec 2013Massage Therapist- Used to establish a good communication and listening skills for our clients- Used to execute a Therapeutic Swedish Massage to our customers

Genpact LLC
Dec 2010 - Apr 2014Customer Service Representative- Used to receive inbound calls & to respond with the customers' inquiries that is related to their bank accounts - Used to handle customers' complaints- Used to forward a request for the reversal or waiver of fees and charges- Used to process a request for a credit card replacement, renewal, reinstatement, re-delivery -Used to inform the Card Holders about the delivery status of their cards- Used to receive & respond to customers' email & to make sure that their concern has resolved Show less

McDonald's
Apr 2014 - May 2016Store Activities Representative- Used to organizing Activities for the kids- Used to host a Parties or any McDonald’s Events & Activities- Used to organize Point of Purchase Materials & help to execute all Marketing Programs- Used to handle customers' complaints- Used to evaluate the contributed sales in the local store & submit a Month End Report

RITZ-CARLTON HOTEL COMPANY INC.
Dec 2016 - nowSpa Therapist
Licenses & Certifications

Swedish Massage Training
Spa & Wellness RepublicMay 2010
Natura Bisse Facial & Body Treatments
Natura BisséDec 2017
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