Vickie Courson

Experience

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  United States Marine Corps

  Sept 1991 - Mar 2000

  Sgt/E5 Personnel Clerk

  Sergeant in the United States Marine Corps an Administrator. Deployed to Sicily and Italy in support of operation in Bosnia-Herzegovina. Participated in planned deployment to Japan. Supervised 24 Marines to guarantee daily tasks were accomplished in a timely and efficient manner. Analyzed by monthly payroll to ensure all Marines in the company were paid correctly, on time.Monitored Marines’ under my supervision training history so all were in compliance with Marine Corps StandardsHeld Secret level government clearance while working with the 2nd Marine Air Wing and deploying in support of operations. (Currently inactive, but eligible for re-activation) Show less

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  Hilton Hotels Corporation

  Jan 2001 - Mar 2010

  Hilton Hotels Corporation is one of the world’s leading hospitality industry companies with more than 3000 hotels around the globe. My primary role is to follow enhancements throughout the SDLC to ensure compliance with company standards while maintaining the integrity of the client’s needs. My additional duties include: managing the help files for a custom system when new enhancements are put into production, manage the UAT process for releases, provide ad-hoc queries using SQL server 2005 on user’s request, and provide escalation level support for all users.Conducted JAD sessions with global customers to identify new approaches to existing and future process implementationsComposed functional documentation for existing and future processes using in-house MethodologyDocumented artifacts, use cases and business process in UML EA Sparxx application for OOP software systems in development.Project manager for internal applications developmentUse HP Quality Center for tracking test scenarios, enhancements and defects for projects.Supervise corporate user acceptance testing across multiple systems to ensure the seamless transition to the new functionalityProvide support escalation for over 500 corporate users and 12,000 hotel users post-implementation of new functionalityInitiated and established process to track corporate user ad hoc report requests to determine new reports to be created to allow the users ready access to the information.Developed and conducted training for 250 end users during replacement project for a 15 year legacy system including: in-person training in Europe, Dallas and Memphis. Also conducted training for users in Singapore via webinars.Implemented context sensitive web help using RoboHelp X5 along with ‘How To’ videos for difficult tasks using Adobe Captivate. Show less Worked with the Quality Assurance team to test custom property management system releases using HP Quality Center. This proprietary technology platform, called OnQ, enabled individual hotels to utilize technology to enhance guest recognition and efficiency. Traveled with the OnQ Implementation team to convert existing hotels to the new property management system, including: conversion of Waldorf=Astoria in New York, Waikoloa Resort and Hawaiian Village, Hilton Anaheim in California, and grand opening of Hilton Of the Americas in Houston, Texas. Assisted with initiation of Beta process to hotels to test new functionality at select hotels before implementing to all 3000 plus hotels.Use HP Quality Center for tracking test scenarios, enhancements and defects for projects.Participated in hotel conversions to new property management Provided hand’s on training on new property management system to hotel staff at all levels and departmentsConduct and monitor beta testing for new releases of property management systems. Show less

  • Business/Systems Analyst

    Jan 2005 - Mar 2010

  • Business Analyst

    Jan 2001 - Jan 2005
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  API

  Aug 2007 - Oct 2007

  Consultant

  Implemented project to identify and describe various department processes using RoboHelp X5 Web Help. Gathered step by step instructions and incorporated in the web help program to enable the processes to be posted on the companies intranet.Documented process to udpate the project and conducted training to enable the Quality Manager to manage the project.

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  First Tennessee Bank

  Mar 2010 - Apr 2013

  Business Systems Analyst II

  Used Robohelp to create/modify help for new workflow system for Commercial Loans. Configured CapitalStream commercial workflow system for use at First Tennessee Bank. Provided support for 3 in-house systems. Documented requirements for commercial loan workflow system and verified the execution of those requirements. Documented and verifid execution of requirements for in house system to aggregate the total potential exposure of a customer to ensure all users had the same information when making a decision for a loan. Show less

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  Synchron Technology Group

  Apr 2013 - Nov 2014

  Business Analyst
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  Hilton

  Nov 2014 - now

  Build Manager for the Corporate System Build team. Build Manager for the Corporate System Build team.

  • Senior Manager

    Sept 2023 - now

  • Manager - Build Lead

    Mar 2018 - Sept 2023

  • Senior Analyst/Build Manager

    May 2016 - Sept 2023

  • Business System Analyst

    Nov 2014 - May 2016