David Parker

Experience

• 

  Lloyds Banking Group

  Jun 2006 - Nov 2011

  Customer Insight Manager

  Lloyds Banking Group is the UKs largest financial institution, with annual revenue of £850billion and 65,000 employees and It was formed through the acquisition of HBOS by Lloyds TSB in 2009. It has approximately 20 million customers, being organised into Retail Banking, Commercial, Life, Pensions & Insurance and Wealth, with extensive overseas operations.Key Roles and ResponsibilitiesCoordinating the team to scope, shape and deliver projects, managing complex briefs and business needs within a politically sensitive environment. This relied on an extensive knowledge of financial markets and retail banking products. The key deliverable for my role was the development and management of a flexible customer segmentation, adaptable to varying business needs. Show less

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  Medibank Private

  Jul 2012 - Mar 2021

  Eighteen years of experience, developing a range of transferable skills across various functions within Financial Services and Healthcare, working with three of the UK’s leading financial service organisations and Australia’s largest health insurer.Innovative thought leader and problem solver, specialising in the planning, development and realisation of strategic and tactical initiatives, including operational planning, customer service, product design, marketing, segmentation and digital innovation.Leading, coaching and mentoring colleagues, stakeholder engagement, vendor management and market research agency experience, having operated in challenging, politically sensitive environments, often with fiscal and legislative constraints. Management and support of projects, including accountability to deliver on time and within budget. Projects have varied from the delivery of a corporate re-brand and a financial institution’s group-wide segmentation to two home renovation projects. Show less

  • Strategy and Insights Lead

    Aug 2014 - Mar 2021

  • Performance Insight Manager

    Jul 2012 - Aug 2014
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  TAL Australia

  Mar 2021 - Sept 2023

  Innovation | Strategy | Insight | Research

  • Senior Manager Member Growth

    Apr 2022 - Sept 2023

  • Member Engagement Manager

    Mar 2021 - Apr 2022