Deep Enrich
Marcelo Alves
1000 followers
Petrópolis, Rio de Janeiro, Brazil
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About me
Global Platforms and Services - Brazil Local Leader
Education
Universidade Estácio de Sá
-Gestão em TI Gestão de TI
Estácio
2017 - 2019Gestão de TI Information Technology 8,59Estácio
2023 - 2024Pós-graduação Lato Sensu - MBA Gestão Empresarial 9.5
Experience
Orange Business Services
Apr 2009 - nowCustomer Tech Support Expert
Global Platforms and Service Brazil Local Leader
Jul 2021 - nowHead of Customized Service Desk
Oct 2016 - Jul 2021Service Desk Supervisor
Aug 2013 - Oct 2016Network Problem Expert
Apr 2011 - Aug 2013Incident Management at Orange Business Services
Apr 2009 - Apr 2011
Licenses & Certifications
- View certificate
FortiGate Infrastructure 6.2 Self-Paced
FortinetAug 2019
NSE 1 The Threat Landscape
FortinetJun 2019
ZCSS
ZscalerJul 2019
CCNA Routing & Switching
CiscoSept 2013- View certificate
.webp)
Scrum Fundamentals Certified
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)May 2019 - View certificate
CompTIA Security+ ce Certification
CompTIAJun 2020 - View certificate
NSE 2 Network Security Associate
FortinetJun 2019 NSE 3 FortiDeceptor
FortinetJun 2019- View certificate
EMPRETEC
SebraeMay 2017 
RCSA-W
Riverbed TechnologyApr 2015
Languages
- poPortuguês
- enEnglish
- esEspañol
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