Andrea Colbert

Experience

• 

  Jarvis Family Medical Centre

  Apr 2005 - Apr 2010

  Medical Office Administrator

  I was responsible for OHIP billing, data entry into our EMR software, preventive care management, accounts receivable/payable, payroll, and other daily office duties.I was also involved in initiating and coordinating many clinical trials in the office. I had contact with patient's every day for this, as well as recording accurate results of these trials in patient records and in study documentation.

• 

  TELUS Health | TELUS Santé

  Apr 2010 - now

  First line support, and then Tier 2 Support, for our EMR software.Work with clients on a daily basis to help resolve their issue or create defects and escalate to Development when necessary.Provide support of hardware as well: Mac, PC, Scanner, printer, basic networking, etc.

  • Senior Business Quality Analyst

    Feb 2023 - now

  • Sr Systems Quality Analyst

    Jan 2017 - Feb 2023

  • Quality Assurance Analyst II

    Jan 2014 - Jan 2017

  • Senior Product Support Analyst

    Apr 2010 - Jan 2014