Jamie Phillips

Experience

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  Pennsylvania Pure Distilleries LLC

  Nov 2011 - Aug 2012

  Team Leader

  Bottling staff member, turned team lead, at award winning, boutique vodka distillery. *Managed bottling staff scheduling and daily production quotas.*Provided executive assistance to CEO.

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  American Red Cross

  Sept 2012 - Oct 2014

  Volunteer Services Specialist

  As a Regional Volunteer Services Specialist, I provided specialized support to chapters in the transition from chapter based to regional volunteer management policies. *Provided customized support on all aspects of volunteer recruitment, placement and management for five chapters across a thirteen county region. *Became knowledge expert and train chapter staff in the use of the Volunteer Connect, the organization's volunteer management software system.*Developed a regional policy and procedures for onsite on-boarding for a large influx of event-based disaster relief volunteers. *Conceptualized video based recruitment initiative: recruited and supervised intern to produce six promotional videos on a shoe string budget, which were later used on region's Youtube channel. Show less

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  The Children's Institute of Pittsburgh

  Jan 2014 - Jan 2015

  The Day School Enrollment Coordinator

  A member of the leadership team at this specialized school for children with multiple disabilities, I was hired into this newly created position to handle all aspects of enrollments and transfers over 62 school districts across the Southwestern PA area. I was in this role until the end of the school year of 2015.*Coordinated and conducted school tours for families and kept in regular contact with Directors of Special Education Services at neighboring districts. *Collaborated with the leadership team to establish appropriate classroom placements for new students. *Worked with marketing and communications team to develop social media content and create quarterly parent newsletters. Show less

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  East End Cooperative Ministry (EECM)

  Jan 2016 - Jan 2016

  Education and Employment Program Supervisor

  At this community based social service agency and homeless shelter, my role was to restructure and run an education and job training program to increase enrollment targets and maximize post-program job placements for individuals with barriers to employment (such as homelessness, previous incarceration, longterm unemployment, or recovery from addiction). *Redesigned program curriculum to provide more emphasis on pre-program evaluation and soft skills training.*Implemented motivational interviewing practices in case management to cultivate client retention and successful placement. *Collaborated with on the job training providers, both in and outside of the agency to bolster job placements. *Closely supervised staff and Repair the World fellow. *Served as liaison to the Allegheny County Department of Homeless and Employment Advisory Board and participated on monthly planning committee. Show less

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  University of Pittsburgh

  Jan 2017 - Aug 2018

  Research Interviewer

  As a member of the research team at the University Center for Social and Urban Studies and the Graduate School of Public Health's Evaluation Institute, I worked on three major studies: the impact of caregiving on family caregivers, a behavior risk factor surveillance study, and an evolution of care management services for recipients of Medicaid. *Conducted in-depth telephone based interviews with both randomly chosen individuals as well as target groups (such as those receiving Medicaid). *Followed interview script while also utilizing active listening skills and empathy to guide lengthy interviews to closure. *Developed strong client rapport resulting in the ability to convert cold calls into completed survey interviews. Show less

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  Patagonia

  Nov 2017 - Sept 2018

  Sales Associate

  *Greeted and welcomed customers into the store, creating dialogue to determine customer needs.*Provided education on company products (functionality, sustainability and environmentally minded attributes). *Introduced company's mission through story telling. *As a part-time employee, I was consistently a top performer in sales, as well as in receiving positive feedback from customer surveys.*Promoted community partnerships with local environmental organizations and reviewed grant proposals for the retail grants program. Show less

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  DOROT

  Sept 2018 - Apr 2022

  Coordinator of Adult Volunteers and Corporate Volunteer Engagement

  *Created strategic plans to recruit, orient, and train volunteers; utilized data to drive programmatic and budget decisions.*Conceptualized and facilitated in-person and virtual intergenerational events, liaising with community partners.*Solicited and coordinated small- and large-scale, revenue generating corporate volunteer service projects.*Wrote grant report summaries, social media posts, newsletter content, and media pitches.*Presented workshop on utilization of skill-based volunteers at state and local conferences. Show less

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  Brami Inc.

  Nov 2023 - now

  Brand Ambassador / Field Marketing