Marcos Lotfi

Experience

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  National Tech Team

  Aug 2001 - Jan 2002

  Network Administrator

  Experience creating local and global groups, printers, auditing, and enforcing security policies. Maintain availability WAN and LAN resources in a multi-domain Microsoft 2003 Server.Configure/maintain CISCO (firewall) Internet filtering and security on public access pc'sMaintained system tape backups and implemented disaster recovery planMaintain and apply security and operating system patches and enhancements on servers and pc'sTroubleshooting PC's, hardware repair and upgrades, and following up on troubleshooting tickets. Strategic enhancement and troubleshooting network devices (CISCO routers, switches, firewalls). Show less

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  West Corporation

  Mar 2002 - May 2002

  Help Desk Technical Support

  Troubleshooting PC's, hardware repair and upgrades, and following up on troubleshooting tickets. Maintain and apply security and operating system patches and enhancements on PC's. Resolution of workstation challenges at end-user levels Direct support of customers on software usage. Problem/Helpdesk analysts serving as the central point of contact for all telecommunications issues.

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  First Data Resources

  May 2002 - Jan 2008

  Network Admin

  Routers / Switches) (Tier III Dept Cross-training)Daily Telnetting into multiple routers to verify connectivity with internal and external clients.Protocol Analysis using packet captures with Wire shark. Maintaining Cisco TCP/IP, CISCO Access control lists and Firewall Design and access control listsManaged internal and external client networks to resolve slow or lack of connectivity to FDR systems.Knowledge of LANWAN troubleshooting and Ethernet switching

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  Alamo S

  Jan 2008 - Sept 2008

  Network Engineer

  Built, purchased, and installed operating systems on new Dell workstations and network servers.Networked Cisco 2950 Switches, 3640 routers, and secured network within a Cisco PIX501 firewall.Setup 50+ end-users workstations and software, including financial management software.Strengthened user accounts, privileges, and permissions for network access.Applied new security and operating system patches and enhancements. Completed the installation of network CAT5 cabling and fiber cables throughout the facility.Achieved the instruction of all personnel in the new hardware and software. Furnished new email accounts and calendar synchronization for upper management.Deployed and designed networking equipment (Cisco equipment, firewalls, switches, routers, etc.) Engineered and implemented a backup strategy with a disaster recovery plan in the event that servers or critical network components should fail to prevent revenue loss. Show less

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  Comcast Cable

  Jun 2010 - Jul 2012

  Manager Business Class Technical Support

  Networked Cisco Switches, routers, and secured network within firewalls.Providing, verifying, and/or modifying network settings (TCP/IP).Setting Static IP addresses and assist in Dynamic (DHCP) network configuration. Sub-netting IP addresses. Resets and/or re-provisions customer networked equipment. Obtains, provisions, adds, or deletes multiple IP addresses. Documents details of customer interaction with tickets and records action/resolution information.Identifies areas for improvement of process and procedure, and provides feedback to supervisors.Support escalation from the Moorestown NOC.Support RIPv2 Static customers (ability to operate NetControl, create configuration files, utilize the TFTP servers & troubleshoot routing problems). Show less

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  Data Vimenca

  Nov 2013 - now

  Director Information Security - Risk Management and Compliance

  •Experienced manager and/or director of an IT and security operation. •Proven experience in planning, organizing, and developing IT security and projects.•Experience in documenting security design. •Excellent understanding of project management principles. •Certified in Disaster recovery, business continuity, information security and data recovery•Create, document, implement, and enforce policies and procedures that comply with data security standards (such as PCI-DSS and ISO 27002).•Indepth knowledge performing IT Audits, scans, vulnerablity and penetration tests. •Monitor system activity through strong detection and log processing. •Demonstrated ability to apply IT in solving security problems. •In-depth knowledge of applicable laws and regulations as they relate to security and/or our industry. •Proven leadership ability.•Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems. Show less