Anna Bindrim

Experience

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  Jos. A. Bank Clothiers

  Jun 2013 - Jul 2015

  Sales Executive

  Worked in a collaborative environment with colleagues. Quickly learned new POS systems and was responsible for instructing colleagues on the use of new digital systems. Worked face-to-face with clients to ensure ultimate customer satisfaction. Worked diplomatically to diffuse customer service conflicts. Maintained organizational files for each client's information and purchase history. Responsible for handling incoming and outgoing communication via telephone or digital publishing network. Supervised, supported, and trained incoming staff members by piloting innovative technology tools. Responsible for development and implementation of store organization and customer retention. Show less

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  Greensboro Montessori School

  Aug 2016 - May 2018

  Director

  Maintained clean work environment, maintained a routine schedule, created accessible projects for students. Collaborated with colleagues and administration to ensure effective instructional delivery. Adapted instruction to the needs of students and the environment. Increased buy-in with reluctant consumers and new product users. Employed strategic time management strategies to maximize efficiency. Helped colleagues acquire, process, and maintain knowledge and skills. Ensured all project pieces aligned with established content standards. Show less

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  Bindrim Testing and Educational Services

  May 2017 - Aug 2020

  Office Manager

  In charge of client relations, including maintain client relationships, onboarding new clients, and client retention. Consulted with clients regarding instructional progress and next steps. Responsible liaison between clients and staff. Scheduled appointments for a team of 5. Responsible for payroll, accepting payment from clients and handling finances with a high degree of integrity. Responsible for incoming and outgoing calls, emails, and other communication networks. Created and implemented a new filing system to improve company efficiency. Show less

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  Virginia School for the Deaf and the Blind

  Jul 2020 - Oct 2022

  Teacher

  Collect and analyze data on over 50 different goals and objectives. Clearly and regularly communicate with team members. Inquiry-based decision-making. Technical writing with the ability to explain complicated material in clear, user-friendly language. Expert proofreading and editing skills. Process high-volume workloads quickly and efficiently. Maximize efficiency by employing time management strategies. Diffuse conflicts. Communicate effectively with multiple audiences, adjusting tone and message as needed to maximize engagement. Design dynamic presentations that capture and hold the attention of an audience. Adjust instructional delivery style to adapt to environment and audience needs. Keyholder responsibilities for work site. Coordinate logistics and safety protocols for group travel to off-site events. Serve as a mandated reporter and trained in violence prevention and safety protocols. Ensure all project pieces align with established content standards. Responsible for all elements of collateral development and implementation. Show less

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  Sunrun

  May 2022 - now

  Customer Success Specialist

  I manage over 100 projects from the time the customer signs the agreement with sales to the activation of their solar system. Manage continued incoming and outgoing communication with clients on over 100 projects.Ensure timely completion of processes by communicating with cross-functional teams to deliver a satisfactory customer experience.Increase visibility on projects by 47% utilizing a Google Sheet to show the lifetime of important project points and their various states of completion, as evidenced by an increased rate of task completion according to company metrics. Adapt quickly to changing processes to ensure a smooth customer experience.Coordinate and schedule various home upgrades in a timely manner to ensure delivery of completed solar projects within a reasonable timeframe. Show less