SUPANSA SAELEE

Experience

• 

  Csigroups.com

  Apr 2002 - Jul 2006

  Key Summary:• To lead project delivery and coordinate with customers and team members to ensure the quality of software delivery.Highlighted Things Done:• To lead 5-6 internal and external projects / tracking and follow up work progress from the team and report to project managers / Department Manager / Managing Director.• To manage project plan and budget.• Coaching / mentoring / empowering approximately 10 -11 team members.• To provide technical consulting in the initial phase meeting with customers for objective and scope of brand new projects.• Create Microsoft project work plan / estimate effort (man-day) and skill / resource required from resource pool.• To provide staff performance appraisal information to the group manager Show less Key Summary:• To gather requirement / Design / Analysis / Coding / Testing / Setup / Support / Maintenance Software in Manufacture industry.• Comply with CMMI.• User Acceptance Testing(UAT), System Integration Testing (SIT) and Performance Testing and Performance Tuning.Highlighted Projects:(a) AEON HongKong Project- Designing telemarketing system for managing AEON Hongkong credit card promotion that connected with Cisco phone and retrieving source data from AS400 and DB2 database.- Working aboard at Hong Kong for 4 months.- Gathering customer requirement / analyse existing system.- To create detail design document / system test script- To lead / manage / resolve Integration point / dependencies issues with Cisco phone, client IT support, multiple 3rd party.- To provide user training in the delivery phase.(b) HOYA Project• Database migration from MSSQL to ORACLE for HOYA report project.- Oracle Database analysis and tuning to improve performance- Transform all store procedure and hard coded in VB into PLSQL.- To review/verify/fix software logic to resolve severity 1-2 issues.(c) MRP Project• Material Resource Planning (MRP) software for weaving manufacturing project- Gathering customer requirement / analysis existing system.- To analyse and design MRP Database and Software, then create the detail design specification document. Show less Key Summary:• Coding / Testing / Setup / Support / Maintenance Software in Manufacture industry.• To comply with CMMI (Be key engineer to pass the company from zero to CMMI level 3)Brief of Things Done:• Develop / maintain database software using Adaptive waterfall life cycle (SDLC):- Manufacturing Resource Planning (MRP)- Production Control System (PCS)- Bill of Material (BOM)- Cost Calculation- Inventory Stock- Human Resource (HR)- Accounting Report • Compliance to CMMI process. • Unit testing, System Integration Testing, User Acceptance Testing, Performance Testing.• To setup / install and maintenance software in delivery phase.- Working aboard at Indonesia in installing the new release of automobile MRP software and training user for the new module.• Programming Languages:Java/JSP/Servlet, ASP .NET, PHP, HTML, Javascript, XSLT, XML, C/C++, Visual Basic 5 / 6 / .NET, COM+ technology, Crystal Report• Tools / Application Servers:Eclipse, IBM Websphere, BEA WebLogic, Apache Tomcat, MSSQL 2000 Server, IIS, RAS (Report Application Server), Visual Studio, MS Project. Show less

  • Project Leader

    Jul 2005 - Jul 2006

  • System Analyst

    Feb 2004 - Jun 2005

  • Senior programmer

    Jun 2003 - Jun 2005

  • Programmer

    Apr 2002 - May 2003
• 

  Thomson Reuters

  Aug 2006 - Jul 2013

  Key Summary:- Managing software / hardware / network and security Problem and Software Delivery for Global Wealth Financial Platform.Highlighted Things Done:Planing, Leading and managing the deployment of the Intelligent Translation System and Hardware Re-platforming Project where 40 servers were deployed/ configured successfully without a single production incident. Even though the scope of work was significantly expanded during the project, the work was completed ahead of schedule and delivered with the expected performance improvement that the project sponsors and stakeholders envisioned.• Manage implementation / provide technical Support / provide service improvement proposals to eliminate issues or capacity limitations for data center at Geneva, Switzerland. • Working in Switzerland team. Collaborating with stakeholders worldwide (ASIA /EMEA /US /LATAM).• Primary 2nd level contact for resolving incidents, following all appropriate ITIL processes, for the Alert & Notification service and the EMT infrastructures (Windows and Solaris agents)• Implementation and verification the new release in the pre-production and the production.• Automating manual and regular activities by implementing scripts• Manage service requests using Service Manager 7 followed by Service Level Agreement (SLA).• Contribute/Revise the Project Implementation Architecture (PIA), Servers IP and VLAN Diagram and related document for SA2.2 project• Proficient in Perl, shell script, Solaris and window administration, PLSQL, IIS Log parser, iplanet, java, TibRV, IBM Tivoli, formula, window .NET server, PAWZ Show less Key Summary:- Managing Incident / Problem on the Production System.- To Investigate and Identify root-cause and resolution.Highlighted things done:• Be primary key staff to manage Focus Group Customers (FGA) problem and satisfaction directly with Technical Account Manager and Product Managers (e.g. HVB, ING, Credit Suisse, Danke Bank, Barclays and CitiBank)Working aboard at Hongkong customer site to investigate important and complex FGA issues• Manage the critical software problems and provide the visibility to Managers as a proactive• Manage / Prioritize service requests inline with resource’s availability within the team. • Keep Technical Account Manager and Technical Helpdesk updated on product technologies and product roadmaps and ascertain potential prospects for future software release • Interact with Technical Account Manager, Customer Relationship Management, Technical Helpdesk and 2nd level support team from Reuters Support Center among ASIA (especially in Sydney), EMEA and LATAM• Arrange conference call with both external and internal parties and take minutes of project meeting in all project functions (RWM ASIA Conference Call every Wednesday)• Working with Reuters Trader Desktop and Reuters Links for Microsoft Office team in France and St.Louise, USA • Manage service requests using Siebel depending on the priority and business impact followed by Service Level Agreement (SLA).• Coach and mentor new support consultants to deal service requests raised by client efficiently• Technical Skills: Java, Java applet, IIS, web application, Network fundamental, PLSQL Show less

  • Senior Implementation and Support Engineer, Tech Ops - ITILv3.0

    Feb 2010 - Jul 2013

  • Senior 3rd level Support Consultant

    Aug 2006 - Jan 2010
• 

  BridgeAsia

  Jul 2013 - Feb 2016

  Scrum Master - CSM, CSPO

  Key Summary:- To transform 4 development and business team member approx. 200 people from zero to Agile culture / practise successfully and sustainability.Highlighted things done:(a) E-commerce division- Scrum Master / Agile consultant at ascendcorp.com - To transform weloveshopping.com delivery and leadership team to adopt and live by Agile value. (b) Telecommunication Division- Scrum Master for Digital Store project at truelife.com- To drive / manage software delivery using Agile methodology.- Working remotely with Cross functional team from Turkey, parkyeri.com. - To build Architecture Enterprise Platform that can be shared across Company.Practices : Continuous Integration, Continuous Delivery (CI/CD), Test Driven Development(TDD), Automated testing.Soft Skill : Leading Collaboration, Motivation, Communication, Driving Change. Show less

• 

  SCB – Siam Commercial Bank

  Mar 2016 - Mar 2024

  Experienced IT Project Manger specializing in Enterprise API and Open-AP services. Skilled in overseeing end-to-end project lifecycles, from conception to delivery, with a focus on optimizing API intergration and management processes.Proven track record of successfully leading cross-functional teams to achieve project objectives and drive organizational growth.Passionate about leveraging technology to streamline operations and enhance business efficiency. Leading & Managing for Competency-based L&D, Individual Development Plan (IDP), and Knowledge Hub program for building Technology People's capability to be ready for upcoming Technology challenges. Leading and managing software delivery team using Agile/Scrum methodology in traditional organization for Promptpay and Insurance project that involves various professions of stakeholders such as Legal, Compliance, Opertational Risk, Bank of Thailand, Security, Business Unit, Branch Network, MCOM Streering Committee.Facilitate, Catalyzing and leading agile transformation.

  • Enterprise Architect Manager

    Aug 2023 - Mar 2024

  • VP, Learning Development Manager, Digital Technology Academy, SCB-IT

    Jan 2019 - Jul 2023

  • Agile Coach & Project Manager, Digitization & Tranformation Division - CSM, CSPO, PMP

    Mar 2016 - Dec 2018