Janny F.

Experience

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  Festa Dolphinarium

  May 2003 - Feb 2012

  Marine mammals’ trainer and behaviourist specialized in Dolphin care

  • Responsibility for the maintenance and improvement of the facilities product (show, interactions, exhibits, etc).• Work closely with the veterinary staff to care for the collection. • Collecting, blood draws, “chuff” samples, gastric samples, etc.• Diet preparation and feeding• Training new behaviour through the use of operant conditioning, positive reinforcement, bridging stimulus, target poles, and other industry accepted training tools.• Monitoring animal behaviour• Training and mentoring of newer staff members• Public speaking and guest relations responsibilities Show less

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  Majestic Cruises Inc

  Feb 2012 - Sept 2012

  Ass. Retail Manager

  Majestic Int is a Greek cruise ship company. I worked on board MS Ocean Majesty with 247 guest cabins and capacity of almost 700 passengers . In this role I was responsible for sales store accounting, stock supplies and product displays. Supervising the shop and its staff and ensuring standards for quality, customer service and health and safety are met. Responding to customer complaints and comments. Organising special promotions, displays and events. Working closely with head of other departments and collaborating for maintenance of all stores on board. Preparation for weekly promotions and presentations to new arriving passengers. Following trends and making orders accordingly. Covering Retail Manager responsibilities when needed. Show less

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  MSC Cruises

  Sept 2012 - May 2014

  MSC is the world's largest privately owned cruise company. On board Cruise Ship Divina with nearly 2,000 passenger cabins, passenger capacity of almost 5,000 passengers and around 2,000 crew members, my role was based on generating revenue, meeting departmental goals and providing guests with a 5 star service.Responsible for staffing the shore excursion desk, preparing collateral materials, offers, packages, auditing responsibilities and other administrative functions, Participating in mandatory weekly trainings, providing trainings to new staff members and working closely with all Hotel Departments ensuring all operations are running smoothly. This role also includes performing as a Social Host, Tour guide and Leader of passenger groups. Responsibilities for assistance on and off board (i.e check-in and out) the cruise ship in regards with all guest concerns, safety on board, providing daily safety trainings to passengers and participating in mandatory safety drills for crew members. Show less This role includes welcoming, greeting, checking in arriving guests, assigning rooms, issuing keys and certain guest payments and billing information. Handling feedback and complaints, assisting with all kind of guest concerns and safety procedures. Managing daily team operations at back office and assisting Concierge and Heads of Departments. Translations of documents, answering guests requests, dealing with irate guests and resolving issues to the guests satisfaction. Organizing events, talks, assisting guests for all kind of needs related to hotel department, resolving minor guest complaints and any additional administrative duties assigned by the Purser. Show less

  • Sales coordinator and Guest relations Executive

    Apr 2013 - May 2014

  • International Guest Relations Executive

    Sept 2012 - Mar 2013
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  Starwood Hotels & Resorts Worldwide, Inc.

  Aug 2015 - Feb 2017

  Guest Service Agent
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  Marriott International

  Feb 2017 - Dec 2022

  Procurement

  • Buyer and Income Auditor

    Apr 2020 - Dec 2022

  • Buyer

    Sept 2018 - Apr 2020

  • Night Manager

    Feb 2017 - Sept 2018
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  Carnivore BG

  Jan 2019 - now

  Nutritionist

  I help people reach optimal health through nutritional and lifestyle changes