Neha Didwani

Experience

• 

  Infosys

  Nov 2019 - Jul 2024

  Perform weekly or monthly audits and reports to ensure process compliance and the accuracy of the CMDB.Responsible for the execution and continuous improvement of the IT Configuration Management framework including governance and control standards and communications.Works with CI Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all Cls are up to date.Responsible for maintenance and governance of non-discoverable CI attributes.Monitors CI data health reports and dashboards and works with the CI Data owners to resolve any issues.Supports the design, development and implementation of process and CMDB enhancements or improvements.Responsible for change management support when needed such as producing weekly CAB agenda report, Forward schedule change and KPI and Metrics reports.Coordinating with change owner to ensure the change management process is followed for all CI activities. Show less

  • Senior System Engineer

    Jul 2024 - Jul 2024

  • System Engineer

    Jul 2022 - Jun 2024

  • Senior System Associate

    Apr 2022 - Jun 2022

  • Senior Operations Executive

    Apr 2021 - Mar 2022

  • Operations Executive

    Apr 2020 - Mar 2021

  • Operations Executive Trainee

    Nov 2019 - Mar 2020
• 

  Tata Consultancy Services Limited (TCS)

  Aug 2024 - now

  System Engineer