Kera Keene

Experience

• 

  UNC Greensboro

  Oct 2012 - May 2013

  Office Assistant

  • Assisted department with invoicing, data entry, cold-calling fordepartment projects, and fielding face-to-face student inquiries

• 

  Quaintance-Weaver Restaurants & Hotels

  Mar 2014 - Nov 2015

  Guest Service Representative Lead

  • Anticipated and effectively executed responses to guest requests whileconducting front desk functions such as concierge, sales tours, PBXmanagement, administrative support, and training new staff

• 

  Panera Bread

  Apr 2016 - Apr 2017

  Catering Coordinator

  • Supervised and scheduled a team to coordinate and complete orders dailyaggregating $1000 - $4000• Utilized sales tactics to generate new leads and maintain positiverelationships with existing clients• Managed inventory, trained new staff, facilitated communication betweendepartments, and maintained database and file systems

• 

  Deep River Event Center

  May 2017 - Oct 2017

  Event Manager

  • Facilitated details for all event bookings such as decor, catering, entertainment, audio­‐visual needs, and room set‐up• Managed venue resources by supervising house inventory and maintaining a positive, engaging social media and web presence

• 

  Grandover Resort

  Oct 2017 - Aug 2018

  Convention Services Manager

  • Sold hotel guestroom groups, catering services, and banquet facilities through positive, direct client contact and negotiating event contracts• Collected and communicated details related to catering functions to appropriate department managers in order to book, plan, and execute successful group meetings and events through banquet event orders, group resumes, and pre-­convention meetings

• 

  Babson College

  Sept 2019 - Jan 2022

  • Drive the strategic and creative planning, execution, and analysis of alumni, development, and major college events like Commencement and Homecoming• Independently manage the logistics and implementation of 100+ yearly events and programs to support the goals and objectives of multiple campus partners while contributing to the Office of the President’s strategic plan• Lead campus-wide training roll-outs for event technology platforms for 70+ account users • Served as front-end campus administrator for EMS space management platform• Built and monitored digital invitations and registration pages for virtual and on-campus alumni and affinity events while providing support to registrants• Executed contract negotiation, planning, invoicing, on-site management, and post-reporting for 40+ external event groups per year, in addition to office administration and departmental event duties

  • Assistant Director, Events

    May 2021 - Jan 2022

  • Coordinator, Events

    Sept 2019 - May 2021
• 

  Northeastern University

  Jan 2022 - now

  Independently manage a portfolio of high-impact campus and global experiences, responsible for logistical planning (food & beverage, AV/lighting, space set-up and diagramming, decor and design, etc.), guest management, content creation, volunteer management, on-site execution, and post-event reporting for assigned experiences and events.

  • Associate Director, Advancement Events

    Dec 2024 - now

  • Assistant Director, Creative Experiences & Engagement

    Jan 2022 - Dec 2024