Bernhard Kretschmer

Experience

• 

  Compaq

  Jan 1995 - Jan 1997

  Product Manager

  product manager, enterprise computing, server, workstations

• 

  Siemens

  Aug 1997 - Jul 1999

  Marketing Consultant

  Provided market entry and business consulting to top Service Providers worldwide

• 

  Vivawasser

  Jan 1999 - Dec 2007

  Founder & Owner

  Web services for watersports communities and trade fairs

• 

  Cisco

  Aug 1999 - Apr 2017

  Transformed sales at Cisco globally by driving adoption of high value digital initiatives. Initiatives included social selling, customer relationship management, data & analytics and sales compensation. Led global roll-out, change management and adoption of Sales Capabilities to Partners, Customers, Sales including ERP, CRM, Compensation, Sales Tools, Acquisition Integration. Consolidated the previously separate Sales Enablement teams of Channel, Services, Product into a cross-functional team owning a company portfolio of 20+ change projects. Innovation and enablement for Cisco Service Sales processes, policies and systems: Led executive feedback process with Partner COOs and Cisco Sales Leaders, represented their business requirements, ensured prioritization of capabilities and led change management and global roll-out. Delivered quoting, ordering and transaction support for $8bn business with 350 global staff across the entire Service Sales lifecycle. Improved customer satisfaction from 3.0 to 4.7 in first 12 months. Managed Services Quota of $220 million for top 8 European Service Providers; Built and led Service Provider Large Opportunity team guiding Sales Teams how to address double digit $ million sales opportunities;Negotiated multi-year and double digit $ million IP network implementation and service contracts with customer C-level Grew sales with Deutsche Telekom from $3M to $117M annually;Pioneered customer business outcome based SLAs and risk sharing;Recognized as best Cisco Service Sales team in EMEA Accountable to customer executives for Cisco services delivery, project and support assurance for Europe's largest Service Provider

  • Director, Digital Sales Operations

    Sept 2015 - Apr 2017

  • Director, Global Sales Enablement

    Feb 2012 - Aug 2015

  • Director, Worldwide Services Operational Enablement

    Nov 2010 - Feb 2012

  • Director, Service Sales Operations, Worldwide

    Jun 2008 - Nov 2010

  • Sales Director, Services

    May 2006 - May 2008

  • Sales Manager, Services Sales

    Aug 2000 - Apr 2006

  • Customer Support Manager

    Aug 1999 - Jul 2000
• 

  Dimension Data Germany AG &Co. KG (NTT Group)

  May 2017 - Sept 2019

  General Manager, Services and Member of the Management Board
• 

  NTT Germany AG & Co. KG

  Oct 2019 - now

  Responsible for customer success for Large Enterprise and Public Sector customers in Germany. Accelerating digitization through consulting, professional, managed and IT Outsourcing services with a 700+ strong team. Executive owner of customer C-level relationships ensuring client success and profitability of contracts with triple digit €M volume. Full profit and loss ownership with €300M annual Revenue. Formulating and implementing the Service Strategy, Service Management and Delivery Capability for NTT Germany. Show less

  • CEO NTT Germany

    May 2024 - now

  • Vice President Service and Cybersecurity

    Jul 2021 - now

  • Vice President Service and Member of the Management Board

    Oct 2019 - Jun 2021